Job Coach II

Goodwill Greater Milwaukee & Chicago•West Allis, WI

16d

About The Position

The Job Coach II is responsible for providing on-the-job training and coaching for individuals with disabilities in the community to become as independent as possible in their community jobs. The Job Coach II will also identify and create solutions for enhancing soft skills, transportation, and skill acquisition. This position is independent and requires effective problem solving, communication and relationship building with individuals, stakeholders and employers. RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for the organization and Coaches individuals with disabilities at employment and volunteer locations with the goal of building skills and independence. . Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 - 12 months.

Requirements

Two years of college education or experience equivalency, and a minimum of 1 year experience.
Must have valid driver's license, necessary insurance and be able to legally operate a vehicle.
Required to work nights and weekends based on client schedules and coverage needs.
Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Responsibilities

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
Facilitates orientation for the individual to community employer or volunteer site's procedures, products, services, standards, policies, benefits, work schedule and opportunities.
Coach and retrain individuals in specific job tasks; assess individual learning style and utilize a variety of instructional techniques based on need.
Provides job-related counseling and guidance in career exploration, personal grooming, social skill awareness, effective money management, and general community skills. Prompts individuals to report their wages to Social Security.
Monitors and supports individual health and safety, communicating with caregivers and funding sources, and advocating when appropriate.
Provides job retention support by targeting behavior, work or transportation issues conditions that are problematic. Develops plans to reduce problematic behavior or remedy situation and implements training strategies or adaptations to help individuals successfully retain their jobs. Facilitates referrals to other services as needed.
Coordinates and leads meetings with individuals and key stakeholders. Maintains effective communication and cooperative, professional working relationships with individuals, referral sources, families, caregivers, and Goodwill staff via email, phone calls, and in person.
Conducts case management activities such as writing regular case notes, developing and implementing Individual Plans and objectives, and submitting monthly progress reports to referral sources.
Responsible for completing other duties/responsibilities as assigned.