Jira Platform Administrator

Lumen Solutions Group Inc•New York, NY

3d•Hybrid

About The Position

The Metropolitan Transportation Authority (MTA) is seeking an experienced Jira Platform Administrator to manage the health, governance, and enterprise-wide administration of its Jira environment. This role is responsible for maintaining global Jira configurations, workflows, permission schemes, custom fields, automation, and platform standards to ensure a secure, scalable, and consistent environment. The administrator will partner with Agile teams to support Scrum and Kanban practices while developing cross-project dashboards, executive reporting, and portfolio-level visibility into delivery progress, risks, dependencies, and team capacity. The ideal candidate will have strong hands-on experience administering Jira in a large enterprise, driving governance and best practices, supporting Jira integrations with Confluence and other tools, and ensuring the platform meets the operational needs of business and technology stakeholders.

Requirements

Strong hands-on experience administering Jira in a large, complex or enterprise environment.
Experience managing global Jira configurations rather than only individual projects.
Advanced knowledge of workflows, permission schemes, issue-type schemes, screen schemes, custom fields and automation.
Experience establishing Jira governance and enterprise standards.
Experience supporting Agile delivery using Scrum and Kanban methodologies.
Experience developing cross-project dashboards, executive reporting and portfolio-level visibility.
Strong troubleshooting, documentation and stakeholder-management skills.
Ability to balance standardization, security and governance with the operational needs of different business and technology teams.

Nice To Haves

Experience with Jira Cloud or Jira Data Center in a large enterprise environment.
Experience with Jira Plans/Advanced Roadmaps, Confluence and Atlassian Marketplace applications.
Experience integrating Jira with development, reporting or IT service-management tools.
Atlassian Jira Administrator certification.
Previous experience supporting transportation, government or other highly regulated organizations.

Responsibilities

Own the overall health, availability, performance and ongoing administration of the enterprise Jira platform.
Manage global Jira configurations, including workflows, issue types, custom fields, screens, schemes and system settings.
Establish and enforce enterprise governance, configuration standards, naming conventions and platform best practices.
Design and maintain permission schemes, roles and access controls to protect sensitive information.
Standardize Jira configurations across programs while supporting legitimate project-specific requirements.
Configure and support Scrum and Kanban boards, backlogs, sprints, epics, releases, roadmaps and dashboards.
Enable portfolio-level reporting across multiple projects, programs and Agile teams.
Develop dashboards and reports that provide leadership with visibility into progress, risks, dependencies, capacity and delivery performance.
Partner with project administrators, Scrum Masters, Product Owners, program managers and technical teams to improve Jira adoption.
Troubleshoot platform, workflow, permission, automation, integration and reporting issues.
Control the creation and use of custom fields to prevent duplication and unnecessary platform complexity.
Support Jira integrations with Confluence and other enterprise tools.
Maintain platform documentation, administrative procedures and user guidance.
Evaluate enhancement requests and determine their impact on the broader Jira environment.