Jira Business Analysis, Sr Associate (Business Analysis, Senior Associate)
About The Position
The MIL Corporation is seeking a Jira Business Analysis, Sr Associate (Business Analysis, Senior Associate) to support a Federal Government client in Charleston, SC. This senior-level role focuses on designing and optimizing Jira projects, workflows, and automations to enable efficient business processes across a portfolio of applications and projects. Experience with Jira Service Management (JSM)-including request types, SLAs, and customer portal design-is a plus. This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.
Requirements
- 10+ years' experience working with Jira (or comparable issue-tracking/service-management platforms) in an Agile environment.
- Proven expertise creating Jira automations and writing advanced JQL queries.
- Strong understanding of Scrum, Kanban, and Agile principles.
- Proficiency with Microsoft Office tools, including Visio for workflow design.
- Excellent analytical, communication, and stakeholder-engagement skills.
- Ability to obtain a Top Secret clearance
Nice To Haves
- Familiarity with Jira Service Management capabilities such as request types, queues, SLAs, and customer portal design.
- PMP or CAPM certification.
- Experience with reporting tools such as Power BI.
Responsibilities
- Workflow & Automation Design
- Design and document complex workflows and process maps using Visio (or similar tools) to align with business requirements and best practices.
- Build and maintain Jira automations and advanced JQL queries to streamline processes, reporting, and cross-team visibility.
- Collaborate with the central Jira administration team to ensure configurations and automations support stakeholder needs.
- Stakeholder Collaboration & Requirements Gathering
- Engage with senior project managers, product owners, and other stakeholders to capture and document requirements for new or improved workflows and automations.
- Analyze existing Jira and, when applicable, JSM usage to recommend improvements that enhance efficiency, reporting, and scalability.
- Provide training and create user guides for new or updated processes, automations, and-if present-service desk portals or knowledge base integrations.
- Governance & Continuous Improvement
- Lead governance efforts for change control, risk management, and consistency across projects and teams.
- Identify and implement best practices for Jira and, where beneficial, JSM features such as customer portals and knowledge base integration.
- Produce senior-level status reports and metrics to track project health, SLA performance (if JSM is in scope), and overall tool effectiveness.
Benefits
- The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being.
- We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance.
- Additional benefits and incentives may also apply, which will be communicated during the hiring process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
501-1,000 employees
