Jira Administrator

Ignite Digital Services•Charleston, SC

7h•$95,000•Hybrid

About The Position

Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. Our small business applies data science, program management and technical domain expertise to help clients implement data-driven approaches that maximize operational efficiencies. We’ve redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients. As a Jira Administrator, you will configure, maintain, and support Atlassian tools to help teams work more effectively. You’ll collaborate with stakeholders to understand requirements, implement configurations, and ensure reliable day-to-day operation of Jira and Confluence. You’ll also support automation, reporting, and user management to improve efficiency and adoption across the organization.

Requirements

Experience administering Jira (Cloud or Datacenter) and Confluence
Familiarity with Agile methodologies (Scrum, Kanban)
Basic knowledge of data migration techniques
Ability to configure Jira automation rules
Understanding of user/group/permission management
Experience building dashboards and reports
Strong troubleshooting and communication skills
Team-oriented mindset with willingness to learn and grow
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Nice To Haves

Familiarity with JQL and scripting is a plus but not required
Atlassian Certified Jira Administrator (Cloud or Server/Datacenter)
Agile certification (CSM, PMI-ACP, or equivalent)
ITIL

Responsibilities

Support Jira project setup and configuration for new and existing teams
Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects
Assist with performance troubleshooting and coordinate with vendors as needed
Recommend and implement straightforward automations to improve efficiency
Research and install plugins under the direction of senior team members.
Assist with project migrations within a Jira instance
Support data migration activities between environments under the guidance of senior admins
Follow defined data transformation processes and quality checks
Participate in testing and validation of migrated data
Manage user accounts, groups, and permissions according to established security guidelines
Conduct basic training sessions and maintain user documentation
Respond to Jira/Confluence support requests, escalating complex issues when necessary
Communicate system updates or changes to users.
Follow established backup and recovery processes for Jira/Confluence
Assist with documentation of procedures and escalation of issues
Document configurations and changes
Contribute to knowledge base articles and FAQs
Share best practices with peers and end users.
Stay current on Jira features and updates
Suggest improvements to workflows or configurations
Collect user feedback to recommend enhancements to senior team members.
Assist with tool-related project tasks such as backlog setup, reporting, and configuration support
Provide input on timelines and requirements but not own project schedules
Create dashboards and status reports for stakeholders when requested
Escalate blockers or risks to senior admins or project leads.