Jira Administrator

Cisco•San Jose, CA

21h•$154,900 - $225,300•Hybrid

About The Position

Cisco's Customer Experience (CX) team is seeking a Senior Jira & Jira Align Administrator to own and evolve our Atlassian ecosystem end-to-end—including Jira Software, Jira Service Management (JSM), Confluence, and Jira Align. This role will architect scalable, well-governed solutions that connect strategy to execution across teams and portfolios. The ideal candidate combines platform administration with AI-driven automation, strong integration design, and excellent partner enablement to improve delivery flow, support outcomes, and executive visibility.

Requirements

Minimum of 8+ years administering Jira at scale (Cloud or Data Center)
2–4+ years administration experience with Jira Align including hierarchy design, PI cadence setup, and connector configuration
Demonstrated success implementing AI/automation for service and delivery use cases
Proficiency with Jira/JSM Automation, ScriptRunner (Groovy), REST APIs (Python/JavaScript), webhooks
Solid understanding of SAFe or other scaled agile frameworks and ITIL practices
Excellent communication, stakeholder management, documentation, and data/reporting mentality

Nice To Haves

Atlassian Certifications: ACP-100/120 (Jira Administration), ACP-620 (Cloud)
Jira Align/SAFe Certifications: Jira Align Program Admin, SPC, LPM, RTE, PO/PM
Experience with Advanced Roadmaps, test management (Xray/Zephyr), and value stream metrics
Experience integrating Atlassian with Power Platform, Workato, Zapier, or serverless functions
Background in regulated environments (SOX, SOC 2, ISO 27001)

Responsibilities

Serve as primary administrator for Jira Software (Cloud or Data Center), Define and enforce, manage org-level settings, and establish sandbox vs. production practices and change control procedures
Configure and administer Jira Align, Maintain the Jira ↔ Jira Align connector, manage hierarchy mapping, Oversee PI cadences, sprints, value streams, OKRs, dependencies, risk ROAMing and support PI Planning and SAFe/LPM best practices, Own roadmaps, capacity planning, forecasting etc.
Design AI-assisted workflows, Build Jira/JSM automations & scripted solutions, and leverage tools for end-to-end orchestration
Architect integrations with DevOps tools, incident management, identity providers, CRM/ERP, and BI platforms, Evaluate, govern, and administer Marketplace apps, Define API/webhook patterns and deliver integration runbooks and monitoring
Implement JSM portals, request types, SLAs, queues, and knowledge integrations, Configure Assets/CMDB and Change/Incident/Problem workflows aligned to ITIL, and improve deflection and MTTR
Deliver executive-ready dashboards, maintain data hygiene and Partner with Analytics to model Jira/Align data for BI tools (Power BI, Tableau)
Establish change management, Plan and complete migrations/consolidations/ major upgrades, and create various documentation
Convert business needs into scalable system designs; own platform enhancement roadmap, and deliver training

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses
performance-based incentive pay on top of their base salary