Family Assistance Division - JFS Specialist I

Montgomery County•Oh 45420, OH

2d•Hybrid

About The Position

Under general supervision of a JFS Supervisor, JFS Manager, or higher-level administrator, this role performs all requisite eligibility determination casework functions. Responsibilities include reviewing and processing applications for various public assistance programs, conducting interviews in an inbound and outbound call center or other customer service/office environment, verifying documentation, providing information on available resources, managing a caseload, and meeting strict deadlines.

Requirements

Bachelor's Degree or Associate's Degree plus minimum of two (2) years of experience as an Economic Support Specialist (or equivalent classification from another CDJFS) or Associate’s Degree plus minimum of two (2) years of experience determining program eligibility, providing customer service or administration.
OR six (6) years full-time experience determining program eligibility, providing customer service or administration.
OR alternative, equivalent evidence of the Minimum Class Requirements.
Must maintain a current valid United States driver’s license with an acceptable driving record.

Responsibilities

Determines eligibility for public assistance programs such as Supplemental Nutritional Assistance Program (SNAP), Ohio Works First (OWF), Medicaid, and Emergency Assistance PRC.
Conducts interviews with applicants in an inbound and outbound call center environment to gather information about income, expenses, and household composition.
Responds to routine inquiries.
Verifies documentation provided by applicants such as birth certificates, social security cards, and rent receipts.
Explains to applicants/recipients their rights, procedures, programs, policies, and available services.
Maintains accurate and up-to-date records of applicants’ information, decisions made, and benefits awarded in the state eligibility determination system.
Coordinates with other agencies and service providers to refer applicants to additional resources and support services.
Prepares reports.
Computes income, expenses, deductions, allowances, and over/under payments.
Reports findings and amounts of improper payments.
Makes referrals to the investigative-recovery unit.
Provides follow-up.
Assists applicants/recipients with completing forms and applications.
Produces relative correspondence.
Receives and investigates complaints.
Prepares notification letters to recipients of authorization, suspension, reduction, or termination of assistance.
Attends hearings and prepares summaries.
Processes corrections.
Ensures benefit and supportive service decisions are made in accordance with regulations and procedures.
Completes special assignments.
Cooperates with law enforcement agencies, judicial and governmental officials and agencies.
Testifies in court when necessary.
Maintains investigative records and prepares reports on findings.
Attends conferences and training programs.
Assists fellow workers.
Performs other assigned duties.