JEWELRY/STORE MANAGER

The Kroger Co.•Issaquah, WA

About The Position

The Jewelry/Store Manager serves as the primary supervisor for the entire location and is responsible for maximizing financial performance, achieving growth and sales targets, and managing, training, and motivating the sales team. The role creates an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during in-store and online shopping occasions. The manager coordinates store operations, maintains profitability through sales and appropriate shrink and expense control, oversees inventory and merchandising, and ensures customer services are properly delivered by the goldsmith and watchmaker. The position also requires safe work practices consistent with corporate policies and applicable state and federal laws, and demonstration of the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Bachelor's degree in business or a related field, plus at least 6 months of experience as a Fred Meyer Jewelers assistant manager.
Two years of retail jewelry experience, or a combination of relevant education and experience.
At least 18 years of age.
Ability to pass a drug test.
Ability to maintain confidentiality.
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks and projects.
Familiarity with industry and technical terms and processes.
Ability to continue education as necessary.
Valid driver's license.
Complete Diamond Council of America (DCA) courses within one year of being hired into the position.
Ability to work any shift and holidays.

Nice To Haves

Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure.
Two years of management experience.
Proficiency with Microsoft Outlook, First Place, Act, and intranet/internet systems.
Experience directing or participating on project teams.

Responsibilities

Model Customer 1st behavior and deliver and encourage excellent customer service.
Achieve growth and sales targets by managing the store sales team.
Maintain location profitability through sales and proper shrink and expense control.
Interview, hire, and recruit in the community to maintain a pool of highly qualified candidates.
Onboard, train, and oversee the development of store associates; understand current talent and prepare associates for advancement and growth.
Achieve store targets that drive sales, including credit applications, protection plans, and Diamond Design Parties.
Conduct monthly staff meetings and weekly and monthly touch bases with each associate.
Supervise and coach direct reports, complete performance reviews, provide feedback, and hold the team accountable for results.
Coordinate the location's operations functions.
Plan, organize, and supervise the inventory process.
Display merchandise and promotional materials according to corporate merchandising plans and maintain store fixtures.
Write the store schedule to meet business needs.
Verify that the goldsmith and watchmaker deliver proper service to customers.
Verify that price changes, recalls, and stock balances are up to date.
Communicate current market trends and competitor activities to associates.
Partner with the host store when located inside a Kroger Marketplace format store.
Maintain flexibility to work any shift and holidays.
Travel to off-site training events and division or regional meetings.
Perform the essential functions of the position with or without reasonable accommodation.