Jewelry Sales Supervisor: Grown Brilliance

Leap • Boston, MA

1d • Onsite

About The Position

This role is ideal for a retail leader who thrives on the sales floor and is passionate about building meaningful client relationships. You will lead by example through exceptional selling, product storytelling, and client engagement while coaching associates to deliver a consistent, elevated experience aligned with the Grown Brilliance brand. In partnership with the Store Leader/General Manager, you will support daily business performance, team development, and operational execution. You will help drive clienteling strategies, sales initiatives, and store priorities while maintaining the highest standards of service, presentation, and brand excellence.

Requirements

• 2+ years of luxury, premium, or specialty retail experience with a strong track record of delivering exceptional customer experiences.
• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills with the ability to educate clients and create meaningful connections.
• Professional presence with the ability to confidently engage clients and resolve concerns with empathy and sound judgment.
• Strong organizational skills and attention to detail with the ability to support operational excellence.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace preferred.

Responsibilities

• Drive Sales & Client Engagement: Lead from the sales floor by delivering personalized, relationship-driven selling experiences.
• Build meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow-up.
• Leverage product knowledge and storytelling to educate clients and create confidence throughout the purchase journey.
• Support the team in achieving sales goals through coaching, collaboration, and strong selling behaviors.
• Utilize CRM tools, including Endear, to strengthen client engagement and encourage repeat business.
• Coach & Develop the Team: Provide real-time coaching and feedback to associates to enhance selling skills, client engagement, and overall performance.
• Motivate and inspire the team through a culture of accountability, collaboration, and shared success.
• Support onboarding and ongoing development of new team members.
• Partner with store leadership to identify opportunities for team growth and improved performance.
• Support Store Performance & Operations: Partner with store leadership to execute business priorities, sales initiatives, and client activations.
• Support operational excellence across inventory management, visual merchandising, shipment processing, and daily store procedures.
• Ensure brand standards are consistently maintained across the client experience and store environment.
• Assist with market events, promotional activations, and other brand initiatives as needed.

Benefits

• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval. Part-time hourly employees can accrue PTO based on local laws.
• Employee discount and wardrobe allotment for participating Leap brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed