Jewelry Repair Artisan

CHANEL • Fort Washington, MD

10d • $28 - $42 • Onsite

About The Position

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

As a Jeweler Polisher - Aftersales, you will be a key contributor to the restoration, refinement, and preservation of CHANEL fine jewelry—both client‑owned pieces and CHANEL inventory. This role demands exceptional technical expertise, precision, and attention to detail to ensure every creation meets the Maison’s uncompromising aesthetic and craftsmanship standards.

Working closely with Aftersales, Quality, and Boutique teams, you will support an elevated client experience while safeguarding the integrity, value, and heritage of the CHANEL brand.

Requirements

• Proven expertise in luxury jewelry repair, polishing, and diagnostics.
• Exceptional attention to detail and commitment to craftsmanship excellence.
• Strong communication skills, with the ability to explain technical concepts clearly and professionally.
• Collaborative mindset with the ability to build strong relationships across Workshop, Aftersales, and Boutique teams.
• Confidence and professionalism within a luxury brand environment.
• Solid understanding of repair tools, polishing equipment, and maintenance best practices.
• Discretion, accountability, and respect for high‑value client property.
• Minimum 3–5 years of professional experience as a jeweler polisher, preferably within luxury jewelry, or high‑end craftsmanship environments.
• Expert knowledge of precious metals (gold alloys, platinum, silver) and polishing techniques.
• Expertise in using polishing equipment and laser welder.
• Experience working on high‑value and high‑complexity pieces.
• Ability to work efficiently while maintaining impeccable quality standards.
• Manual dexterity, steady hands, and excellent visual acuity.
• Computer literacy for repair tracking and claims management.
• Well-organized, detail-oriented, patient, and proactive.
• Ability to stand and lift up to 20 lbs.

Nice To Haves

• The history and heritage of The House of CHANEL
• Building cross-functional relationships across multiple departments and divisions
• Being comfortable in the middle of complexity and ambiguity

Responsibilities

• Perform jewelry alterations and repairs in accordance with the Maison standards of quality, included but not limited to: high precision polishing and refinishing, rhodium plating of white gold pieces, chain sizing, clasp replacement, adding and removing posts, ring sizing, mechanical engraving.
• Perform high‑precision polishing and finishing on fine jewelry pieces (18kt gold and platinum. Rhodium plate white gold pieces post polishing.
• Identify and report potential risks or defects during the repair process to Aftersales supervisors.
• Maintain strict adherence to quality, safety, and handling procedures, especially for high‑value pieces.
• Collaborate closely with Aftersales repair teams, quality control, and management to meet turnaround timelines.
• Ensure workstations, tools, and polishing equipment are maintained to luxury workshop standards.
• Uphold discretion and confidentiality regarding client pieces and Maison intellectual property.
• Support inventory control, replenishment, and management of repair materials and spare parts.
• Maintain an organized, clean, and efficient repair workshop.
• Identify and report quality or authenticity issues to management.
• Participate in technical training provided by the Regional WFJ Trainer.
• Log repairs accurately, track progress.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed