Jewelry Repair and Manufacturing Manager

Ben Bridge Jeweler•Bellevue, WA

1d•Onsite

About The Position

Olympic Manufacturing has been a known leader in the fine jewelry industry for over 50 years, renowned for their dedication to craftsmanship, precision, and innovation. Olympic has been a trusted partner of Ben Bridge Jeweler for over three decades; this long standing partnership recently culminated in an exciting new partnership. The acquisition brings Olympic Jeweler's long tenured team and comprehensive suite of services under the Ben Bridge umbrella. We pride ourselves on creating timeless pieces that blend artistry with technical excellence. As part of our commitment to excellence, we are seeking a highly skilled and experienced Jewelry Repair and Manufacturing Manager to join our team. Job Summary: The Jewelry Repair and Manufacturing Manager actively leads the day-to-day operations of the repair center while working to develop and implement best practices, deliver quality repairs, drive incremental sales, and increase overall profitability and repair margins. This position is also responsible for the hiring, and training of all employees, inventory management, manufacturing, and quality assurance.

Requirements

Associate in a related field or equivalent work experience in lieu of degree
5+ years of operational management experience in a jewelry repair center
Minimum 5+ years goldsmith bench experience
Strong leadership skills with the ability to motivate and manage a team effectively
Excellent communication and interpersonal skills, with the ability to interact with customers, stores, and the corporate office at all levels
Ability to work in a fast-paced environment and handle multiple priorities
Able to perform tasks that require manual dexterity and precise hand-eye coordination
Ability to distinguish fine details, colors and textures under magnification

Nice To Haves

Bachelor’s degree preferred
GIA Gemology training a plus.
Computer-Aided Design (CAD) skills preferred
Computer Aided Manufacturing (CAM) skills preferred

Responsibilities

Manage all day-to-day operations of the business including, but not limited to scheduling, hiring, training, inventory, repairs, design, manufacturing, and equipment.
Manage the full repair process of all jobs, including quality control to ensure quality craftsmanship and optimize efficiency.
Ensure there is strong communication of repair details, costs, and delivery timeframes to all internal and external accounts.
Evaluate daily repair‑part needs, oversee order activity, and sustain productive relationships with all vendors.
Manage and maintain all equipment, inventory, and business costs to increase margins and profitability.
Recruit, train, and develop all staff needed to maintain a positive business flow and team development.
Attend and participate in corporate meetings, and others as requested.
Travel as needed, including visiting Ben Bridge stores when time allows.
Perform the tasks and skillsets at a minimum of ‘B’ Level Jeweler.
Set and achieve sales/margin and external account performance goals.
Innovate and research new and beneficial equipment, technology, and processes to grow design and repair capabilities.
Other duties and projects as assigned.