Jersey Associate

Vinik Sports Group

6d•Onsite

About The Position

The Jesey Associate is responsible for delivering exceptional customer service, responding efficiently to inquiries, and working collaboratively to ensure all jersey needs are met for the organization. This role works closely with the Retail team to meet all jersey-related needs, from order flow to pressing and customization. Ideal candidates are proactive, adaptable, and committed to excellence in every customer interaction.

Requirements

At least six months of prior customer service experience
Strong communication skills with the ability to communicate well with both internal and external guests as well as with your team.
Ability to anticipate challenges and use logic/reasoning to develop solutions
Demonstrates strong organizational skills and the ability to work independently with minimal supervision

Nice To Haves

Knowledge with Retail Cloud POS is preferred
Previous jersey experience preferred but not required

Responsibilities

Works with Jersey Supervisor to ensure all lettering ordering needs are met
Is knowledgeable in jersey lettering, operating jersey presses, and pressing jerseys to the Tampa Bay Sports standard
Can press 30+ jerseys a day, ensuring stores are well-stocked for all game nights
Must close store properly on daytime, with all fixtures and counters put away, especially on event nights
Works to properly stock jersey store on daytime with blanks
Assists in inventory of all jerseys/lettering done twice a year or as needed
Assists in making all jerseys for internal/team needs in a timely manner
Is proficient in customer service and communication with guests and Jersey Team
Provides attention to detail when working on high-ticket items
Multi-tasks in a fast-paced environment
Assists in store cleanliness and keeping the Jersey lettering stocked
May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, e-commerce, warehouse, etc.