Java Full-Stack Support Engineer

Redolent•Sunnyvale, CA

3d•Onsite

About The Position

As a Java full stack Support Engineer, you are responsible for resolving high performance and scalable problems on hand, with respect to the orders that needs to be fulfilled to millions of Walmart customers, root causing the issues proactively or reactively, through automation/utils, etc. This position, reporting to Production Support Manager, will work with Eng./Product/Business & other technical teams / stakeholders in/around the team and various customers across globe in different ecommerce domains.

Requirements

Java EE and Oracle environment experience
Experience supporting e-commerce multi-channel fulfillment applications
Experience with IBM MQ, Kafka, and database contention issues
Basic operations in cloud-deployed application modules
Ability to query sterling/custom-moduled tables
Experience with Supply Chain & OMS
Bachelor’s degree in computer science or related discipline
Experience supporting services using back end technologies (Java, Spring,)
Excellent programming skills using Java/J2EE, XML/ JSON, XSL, JMS, RESTful web services.
In depth knowledge of SQL/NoSQL and database technologies (Oracle, Cassandra)
Scripting skills in at least one of the following: Perl, Python, Shell, Bash, or Ruby

Nice To Haves

Attitude to thrive in a fun, fast-paced start-up like environment

Responsibilities

Support java full stack backend application system components in a massively scalable, high performance, multi-tenant, international eCommerce platform in a Java EE and Oracle environment, root causing every reactive/proactive production issues.
Strong experience in supporting e Commerce Multi Channel Fulfillment applications for highly scalable multi-tenant platforms, driving critical (high/medium/low) issues to closure , working with multiple relevant stakeholders (Business/Eng./Product/DBAs, etc), understanding the priority of the end-customer impacting incidents, with less supervision.
Ability to triage IBM MQ, Kafka, DB contention issues & solve it quickly, in an order management flows.
Able to understand & perform basic operations in cloud deployed application modules.
Strong capability to query the related sterling/custom-moduled tables quickly & voluntarily, along with finding the problematic process agents.
Act as SME to peers and flexible to support critical production issues.
Complete team member who seamlessly collaborates with team and management to define and drive technical strategy and architecture direction for eCommerce platform.
Automate /contribute to develop the framework/util/scripting to save manual efforts of the support team wherever and whenever necessary, especially with bulk order reprocessing.
Expected to seamlessly switch to a hands-on seasoned developer as needed.
Identify & follow-up with Engineering team for the root caused sterling/non-sterling order flow issues in prod cloud environment.
Propose/Assist Walmart to solve code/config issues in the next generation of eCommerce, an integrated experience that leverage the store, and the web to sell anything, to anyone, anywhere in the world.
Expertise in Supply Chain & OMS in supporting interface issues/decisions related to Supply Chain and Fulfillment applications of Walmart’s next generation global platform.
Assess feasibility and ramifications of new business requirements/issues and will provide appropriate short & long term solutions and recommend alternative approaches wherever necessary.
Ability to drive decisions in a multi-team cross geography environment.
Stay abreast of advancements in Web /ecommerce / supply chain related technologies in order to determine relevance and possible impact to existing system, recommending out-of-box engineering best practices.