Japanese Speaking Technical Support Representative
Triplenet Technologies•Bellevue, WA
•Onsite
About The Position
This is a temporary position with the possibility of becoming permanent, lasting approximately 4 months. The role involves providing technical support to clients in both Japanese and English, troubleshooting issues on client PCs and networks, repairing computers, and documenting all requests and resolutions. The representative may also visit customers for computer maintenance and on-site troubleshooting.
Requirements
- Fully able to speak read and write Japanese and communicate Japanese customers in business environment
- Customer service skills in Japanese to communicate in a professional, polite and articulate manner, both verbally and in writing
- Able to troubleshoot PCs
- Able to install and troubleshoot Windows Operating System, office networks, and other applications
- Ability to collaborate as a productive and active team member
Responsibilities
- Answer technical support questions via phone calls, emails or in person for our services both in Japanese and English
- Troubleshoot the issues on clients PCs or network
- Repair computers
- Document all requests and resolution
- Visit customers for computer maintenance and on-site troubleshooting
Benefits
- great benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
