Japanese Speaking Narrator

Robert's Hawaii, Inc. • Honolulu, HI

2d • Onsite

About The Position

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and entertaining commentary about the surrounding areas in a culturally sensitive and engaging manner.

Requirements

• Fluency in spoken Japanese and English
• In-depth knowledge of Hawaiian history, culture, and local flora and fauna
• Strong interpersonal and communication skills with the ability to engage diverse audiences
• Customer Service – Handles guest questions and concerns professionally and efficiently
• Decision Making / Judgment – Capable of resolving issues quickly, including language-related matters
• Dependability – Meets commitments, works independently, adapts to change, and maintains excellent attendance
• Job Knowledge – Understands tour operations and narrative responsibilities
• Teamwork – Cooperates with team members to ensure seamless guest experiences

Responsibilities

• Utilize manifests and/or name lists to gather and load guests onto vehicles
• Work in conjunction with driver(s) to execute tours in a timely manner
• Attend to guests while on tour, providing hospitality and ensuring guest satisfaction
• Provide educational, historical, and entertaining narratives in both Japanese and English pertaining to the surrounding area(s)
• Translate key safety instructions and tour information for Japanese-speaking guests as needed
• Relay pertinent safety protocols to guests in relation to vehicle and route locations
• Assist with Japanese-speaking guest inquiries and support
• Perform other related duties as assigned or requested

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed