Janitorial Supervisor/Night Manager

City Wide Facility Solutions • White Plains, NY

11h • Hybrid

About The Position

City Wide is seeking a Janitorial Supervisor/Night Manager to join their Westchester New York team. This part-time, second shift position involves assisting with the management of contract compliance for designated commercial building maintenance services and maintaining relationships between City Wide and Independent Contractors. The role requires reviewing client contracts to ensure work expectations are met. Occasional weekend work is expected. The territory may require travel to Westchester, Rockland, Orange, Putnam, and the Bronx. City Wide Facility Solutions is a leader in the building maintenance industry, focused on positively impacting the community and being the first choice for clients, contractors, and employees. They offer a high-energy, collaborative, and inclusive work environment.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry
• 3+ years of prior experience in shift management; supervising, auditing, providing direction to direct reports
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement
• Valid driver's license and proof of insurance
• Reliable transportation

Nice To Haves

• English and Spanish speaking a plus but not mandatory
• CRM experience preferred
• Building, facilities, janitorial, or similar industry experience a plus!

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating on solving problems
• Review scopes of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with Facility Services Manager (FSM) daily for any issues that need immediate attention, including the nightly recap via email or phone messages
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies and procedures
• Guarantee use of approved cleaning tools and equipment and their proper use
• Other duties as necessary

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED