Janitorial Service Engineer

Eakes Office Solutions • Lincoln, NE

7d • $20 - $30

About The Position

The Janitorial Service Engineer provides janitorial equipment service to customers in the field and in the shop. The role involves troubleshooting, repairing, and installing equipment, managing an assigned territory, maintaining customer service and communication, and completing accurate work orders and other documentation. The position also includes maintaining tools, work areas, vehicles, and inventory; promoting the company and identifying sales leads; and attending required training and service meetings.

Requirements

• High school education.
• Good verbal and written communication skills.
• Excellent customer relation skills.
• Accuracy skills.
• Ability to lift 60 pounds as needed during the day; ability to lift heavier objects using a cart and/or assistance.
• Spend 75%–100% of the time traveling and servicing machines.
• Current driver's license and a good driving record.

Nice To Haves

• Mechanical background; training will be provided.

Responsibilities

• Troubleshoot, repair, and install janitorial equipment at customer sites and in the shop.
• Manage the assigned territory efficiently, respond to service needs on time, and service customers promptly.
• Listen to and resolve customer concerns; promptly report unresolved concerns to the Service Manager.
• Build and maintain customer relationships through attentive listening and clear communication.
• Prepare accurate work orders and customer quotes, and submit work orders after every service call.
• Keep the work area, tools, tool kits, and vehicles clean, orderly, and properly stocked with parts and supplies.
• Promote Eakes to customers and obtain and submit leads for new machine sales.
• Attend required training seminars and service meetings, stay current on service bulletins and procedures, and complete assigned training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED