Janitorial Manager - Metairie (Cleaning Services)

ServiceMaster Elite Cleaning Services•Metairie, LA

6d•Onsite

About The Position

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success. By providing the tools, training, and support you need to grow, we help increase your productivity, boost your earnings, and strengthen your dignity, self-respect, and sense of worth. ServiceMaster is now hiring Janitorial Managers with strong organizational and communication skills.

Requirements

Strong organizational skills
Strong communication skills
Minimum Age 18+ years old

Nice To Haves

Some businesses title this a branch manager position which covers and reduces some clerical or auditor responsibilities. They would have extra responsibilities such as: Perform all customer contacts, Return to the building that night to follow-up on inspections, Add on sales, Schedule all floor & project work, Confirm 100% employee attendance each night, Organize the structure, staffing and compensation of supervisors and floor crew, Maintain labor budgets, Review and authorize time cards, Selling, shipping and inventory of paper sales, Charting and honoring employee birthdays.

Responsibilities

Manage the ServiceMaster housekeeping and floor maintenance program within all assigned accounts to consistently exceed customers' expectations.
Actively pursue excellence in customer satisfaction and people development.
Hire and train employees in their job according to company standards.
Ensure that employees know and understand company rules, security procedures and proper chemical usage.
Ensure that production in each building is performed as per task schedule and completed with satisfactory results.
Provide support to employees as needed to make their job easy and satisfying.
Demonstrate good two-way communication skills daily.
Invoke the ServiceMaster Team Spirit - make all employees an active part of the team.
Demonstrate to all customers and fellow employees a sincere concern and interest in each customer and in the service provided to each customer.
Customer complaints and requests must be effectively handled within 24 hours.
Ensure that all equipment, supplies, vehicles and products entrusted in your care are carefully handled and maintained and that any equipment malfunction is promptly corrected.
Provide accurate and timely payroll data according to accounting standards.
Maintain accurate and confidential customer and employee files according to personnel standards.
Contribute to the improvement of ServiceMaster.
Operate in accordance with Company Policy and Procedures or initiate action to change them.