Janitorial Manager

ISS•Hanover Township, NJ

3d•$80,000 - $90,000•Onsite

About The Position

The Janitorial Program Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. The JPM will also develop and implement cost control measures and level of service standards to ensure compliance with customer specifications/contract requirements for assigned building(s). Success Criteria include anticipating account needs, delivering on those needs, and exceeding expectations. The role requires identifying opportunities and trends, and solving for deficiencies before they become long-term issues. The ability to adapt and pivot at a moment's notice in a fast-paced and demanding environment is crucial. Establishing effective communication channels with customers and client management is key for feedback on the overall success of the operation, leading to operational improvements that better meet the needs of both clients and customers while adhering to service level standards.

Requirements

High school diploma or equivalent education required
3-5 years’ experience cleaning commercial spaces, preferably on a team
1-2 years’ supervisory experience
Knowledgeable of Microsoft Office applications
Organizational and leadership skills
Proficient in computer programs with understanding of work order systems as well as reporting and testing systems
Proficient in written and verbal communication
Must be customer focused, organized, and professional
Ability to work in a team environment with leadership abilities
Strong attention to detail and the ability to stay ahead of repetitive, ongoing tasks
Proven track record mentoring and training team members
Willingness to engage in hands-on work when team is short-staffed or behind schedule
Expertise in commercial cleaning equipment and practices
Excellent written and verbal communication skills.
Must be dexterous and able to lift minimum of 20 lbs.
Must be able to work under pressure and time deadlines during peak periods
50/50 – 50% Actively walking the facility, 50% Working administratively
Frequently lift up to 25 lbs.
Occasionally lift up to 50 lbs.
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

Bilingual Spanish strongly preferred

Responsibilities

Oversees team of 10-20 employees, AM Shift for a 24-hour operation
Responsible for ensuring a high standard of cleanliness throughout the interior and exterior of the commercial property.
Reinforce safety procedures/protocols with the team
Manages inventory of cleaning supplies and maintenance of equipment
Set up daily and weekly schedules; oversee daily tasks to ensure completion according to client requests
Primary liaison with union representative; grievances, correspondence, negotiating issue resolution prior to arbitration – ensures company practices at site are compliant with CBA rules, state and federal regulations.
Experienced with managing a large team while maintaining Class A commercial campus with coverage of approximately 1 million square feet.
Weekly site tours to ensure building standards are met
Inspect all work performed to ensure it meets company standards and client expectations, as well as any established standards designated by local, state, or federal laws
Create monthly billings reports capturing all executed tasks
Effectively communicate with the client and team
Hiring process beginning-to-end of all Janitorial roles (union & non-union); initial point of contact for HR related matters regarding staff.
Establish and maintain excellent rapport with client and building management
Conducts mid-year and yearly reviews with direct reports
Ability to multitask and execute under short deadline
Available to work when the need arises such as weekends, evening, overnight and possibly holidays.
Final arbiter of schedule, payroll, AB monthly charges & submissions, inventory ordering and usage
Be a motivator and mentor, someone who can guide the management team in the area and develop their talent.
Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS.
Creating and developing relationships with local vendors, other department leads, and individuals.
Works with tasks relating to KPI’s and KVI’s to ensure management of compliance items
Meet and greet our amazing clients and have a direct impact on our rapidly growing organization.