Janitorial Area Manager (63157)

TEC Services•Spokane, WA

6d•$65,000 - $65,000•Onsite

About The Position

The Quality Assurance Manager is responsible for overseeing the quality, safety, and operational execution of cleaning services within an assigned region. This role ensures work is performed in line with company standards, customer expectations, and contract requirements through regular inspections, coaching, and communication with customers, service providers, and internal leadership.

Requirements

HS diploma or equivalent with 2+ years of supervisory exp
1-3 years of relevant experience, including at least 2 years in floorcare or janitorial management, facility services or commercial cleaning.
Available and willing to work overnight hours with flexible scheduling.
Working knowledge of OSHA regulations, safety practices, incident investigations, and compliance documentation.
Knowledge of chemical safety, SDS, PPE, and general industry safety standards.
A valid driver’s license is required given the amount of driving that is necessary for this role.
Proficient in MS Office (Word, Excel, Outlook, Teams), and mobile applications
Proficiency with mobile applications.
Knowledge of floor and carpet care and related cleaning equipment.
Ability to follow contract guidelines for floor maintenance.
Strong multitasking, independent work, and teamwork skills.
Detail-oriented, organized, and able to work in a fast-paced environment.
Supervisory experience, including auditing subcontractor work and addressing complaints.

Nice To Haves

Ability to lift 50+ pounds, preferred but not required.

Responsibilities

Develop and maintain a monthly visit schedule for assigned locations, ensuring customer satisfaction through regular and proactive communication with store managers.
Coordinate and supervise wet work with Store Managers and service partners, ensuring customer sign-off within required timelines.
Report key issues to the Account Director or Assistant Account Director promptly.
Conduct weekly Quality Assurance inspections of assigned stores based on account size.
Provide inspection reports to subcontractors and clients using Salesforce Field Service.
Monitor IVR reports and address field issues across multiple locations.
Submit daily and weekly reports on visits, inspections, and completed tasks.
Identify service deficiencies, communicate corrective actions, and ensure timely resolution in accordance with company standards.
Provide direction to cleaning crews and follow up to ensure tasks are completed effectively.
Monitor crew performance and foster communication with service partners or direct reports during day and overnight shifts.
Develop backup staffing plans for call-offs and collaborate with HR and the Account Director on performance issues.
Step in as a cleaner when operationally necessary.
Conduct routine safety observations, workplace inspections, and hazard assessments to identify unsafe conditions and ensure corrective actions are completed in a timely manner.
Document incident, injury, near-miss, and property damage investigations, identifying root causes and implementing corrective measures to prevent recurrence.
Promote a positive safety culture by coaching employees on safe work practices, regulatory compliance, and active participation in safety initiatives.
Ensure all safety observations, inspections, corrective actions, training records, and incident reports are accurately documented in the company Safety Management System.
Partner with Operations and Safety leadership to reduce workplace injuries, improve safety performance, and achieve company safety objectives.
Monitor and support compliance with company safety policies, OSHA requirements, and applicable regulatory standards.
Oversee floor care and specialty cleaning projects to ensure work meets company and customer standards.
Coordinate project execution, conduct inspections, and obtain customer sign-off when work is completed.
Perform and document routine preventive maintenance on equipment (battery care, machine cleaning, fluid checks, pads/brushes/squeegees, etc.).
Track equipment/assets, conduct audits, and report missing or damaged items.
Monitor equipment condition and coordinate repairs or replacements as needed.
Ensure consistent execution of standards and provide day-to-day operational support across locations.
Maintain ongoing communication with store managers, service partners, subcontractors, and leadership.
Escalate operational concerns and provide timely updates to management.
Perform additional duties assigned by the Account Director and Tec management.