Walser Auto Campus: Jaguar/Land Rover of Wichita Service Manager

Walser Automotive Group•Wichita, KS

20h•$80,000 - $120,000•Onsite

About The Position

Walser Auto Campus is looking for an experienced automotive leader to join our team as Service Manager for Jaguar Land Rover Wichita. This is an opportunity to lead a premium service operation representing two globally recognized luxury brands—while having the resources, stability, and support of Walser Automotive Group and the entire Walser Auto Campus behind you. We're looking for more than someone who can manage the day-to-day operation. We want a leader who understands the service business, knows how to develop people, creates an exceptional customer experience, and can drive performance across technician productivity, profitability, CSI, retention, and operational execution.

Requirements

Automotive service department experience required
Previous leadership, supervisory, or management experience strongly preferred
Experience as a Service Advisor/Service Writer with a strong understanding of dealership service operations
Strong understanding of automotive repair, service processes, and technician workflow
Demonstrated ability to coach, motivate, and hold teams accountable
Strong business acumen with the ability to understand and influence department KPIs and profitability
Exceptional customer service and problem-solving skills
Strong written, verbal, and interpersonal communication skills
High level of organization, accuracy, and attention to detail
Comfortable working with dealership technology and Microsoft Office
Must be at least 18 years old

Nice To Haves

ADP experience is a plus
Luxury or manufacturer-specific experience is welcomed, but not required

Responsibilities

Own service department performance, including sales, gross profit, effective labor rate, hours per repair order, technician productivity, and other key performance indicators
Monitor daily, weekly, and monthly results and take action to improve department performance
Drive technician productivity and ensure available work is effectively distributed based on technician skill level and capabilities
Ensure department staffing and scheduling support business volume and customer demand
Identify opportunities to improve processes, efficiency, profitability, and the overall customer experience
Execute manufacturer programs and Walser service initiatives
Create a service culture focused on building long-term customer relationships
Maintain department CSI at or above established manufacturer and company expectations
Support the team in resolving complex customer concerns and technical questions
Ensure service advisors and technicians communicate effectively throughout the repair process
Maintain a professional, welcoming environment throughout the service drive and customer areas
Ensure Walser service processes and customer communication standards are consistently followed
Coach, develop, and motivate Service Advisors, Technicians, and other service department employees
Establish clear performance expectations and hold the team accountable to results
Provide regular feedback, coaching, recognition, and performance management
Identify high-potential employees and support their career and professional development
Partner with Walser Recruiting to attract, interview, and hire strong talent
Manage staffing levels, schedules, time off, compensation administration, and other people-related responsibilities
Partner with Human Resources on employee relations, performance management, and policy matters
Lead by example and be an advocate for your team
Ensure repairs are completed efficiently, accurately, and according to Jaguar Land Rover and Walser standards
Maintain strong warranty processes and ensure claims are accurate, timely, and compliant with manufacturer requirements
Monitor rejected, adjusted, or outstanding warranty claims and ensure appropriate follow-up
Ensure required manufacturer training, company policies, safety procedures, and legal compliance standards are followed
Maintain a service operation that reflects the standards customers expect from a luxury automotive brand