ITSM Tools Developer

AAA • Costa Mesa, CA

1d • Remote

About The Position

As our ITSM Tools Developer Engineer, you will help optimize and maintain our service management platform and its numerous modules. This platform is used by roughly 15,000 AAA employees. It includes functions for HR, provisioning, incident and request management, hardware and software discovery, asset management, IT Alerting and several others. Your role helps every other role here work more efficiently and effectively by streamlining and automating processes within these modules.

Requirements

• Experience with most of the tools listed: BMC Helix, BMC Discovery, Saviynt, Flexera, Everbridge.
• Ability to use these tools to fix, maintain or integrate solutions for our internal clients across every department and level of this organization.
• Previously worked with these tools, or related platforms like ServiceNow, on an enterprise-level service management team.
• Worked previously with an Agile team or understand these concepts.
• Understand scrum and have worked with queues or ticketing systems previously.

Nice To Haves

• Experience with proprietary tools.

Responsibilities

• Help with various requests as they come in for different issues on our proprietary helix platform and its modules.
• Fixing a problem, performing maintenance, updating certificates or building a new integration.
• Developing automations, integrations, doing software licensing audits, and other tasks at a volume you’d expect from a company with 10-20k employees.
• Developed and/or administrated an enterprise level CMDB environment, including discovery, service mapping, CI management and asset inventory.
• Quickly and decisively prioritize tasks to work on those that are critical first.
• Adjust, pivot, or stop a task completely to handle a new, more urgent matter.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed