ITSM Process Manager

First American • Usa, CA

1d

About The Position

Responsible for the day to day operational responsibilities for the associated Service Management process area. Will perform backup operational responsibilities for one or more IT Service Management process areas. Responsible for the generation and distribution of requested and cyclical reports for the associated process area. Participates and supports regularly scheduled service management forums. Actively participate in projects to support the advancement of Service Management practices to IT. Will review ITSM tool records and reports to ensure compliance to quality and SLAs. Will create and update procedure documentation. Will be required to attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes. Will be required to have a firm understanding of the First American organization and the interrelationships between the Business processes and the IT roles and responsibilities.

Requirements

• BS Degree or equivalent work experience
• Typically have 3-5 years of directly related experience.
• Self-motivated
• Solid analytical skills
• Well versed in the ITIL Service Management Processes
• Technical writing skills
• Project assessment/coordination skills
• Knowledge of IT policies and procedures

Nice To Haves

• ITIL v3 Foundations certification preferred

Responsibilities

• Responsible for the day to day operational responsibilities for the associated Service Management process area.
• Perform backup operational responsibilities for one or more IT Service Management process areas.
• Responsible for the generation and distribution of requested and cyclical reports for the associated process area.
• Participate and support regularly scheduled service management forums.
• Actively participate in projects to support the advancement of Service Management practices to IT.
• Review ITSM tool records and reports to ensure compliance to quality and SLAs.
• Create and update procedure documentation.
• Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.
• Have a firm understanding of the First American organization and the interrelationships between the Business processes and the IT roles and responsibilities.
• Perform duties outside of normal work hours based on business needs.
• Other duties as assigned

Benefits

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree