ITSM Administrator

Sunflower Bank NA•Austin, TX

11d•Onsite

About The Position

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator. The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work to implement processes and procedures in accordance with ITIL best practices.

Requirements

Bachelor’s Degree in a related field
Minimum of five years of experience in ITSM and CMDB
Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms.
Basic SQL Knowledge and SQL Query writing
Strong knowledge of standard reporting, data analytics and dashboarding
Solid understanding of designing engineering solutions
Must possess relevant engineering or development experience
Demonstrated project management abilities
Must possess ability to collaborate across interdisciplinary teams

Responsibilities

Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
Write clear, concise and accurate technical documentation
Build and maintain API integrations with third-party systems as necessary
Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
Coordinate deployment and the automation of maintenance tasks and deployment processes
Partner with operational teams to drive service improvements throughout the organization
Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
Responsible for adhering to Software Development Lifecycle policies, standards, and processes
Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines
Perform other duties as assigned