ITS Engineer II - Packaging & Deployment - Remote

ProMedica • Poolesville, MD

1d • Remote

About The Position

ACCOUNTABILITIES Assists with the day-to-day maintenance and administration of back-office systems Responds to and resolves assigned support calls. Perform basic troubleshooting of packaging, deployment, and client‑side issues. Prepares project status reports for customers and management during deployments. Independently partner with application owners to gather requirements, build complex application packages, and validate deployment success Document packaging steps and deployment results in team repositories Lead medium‑sized deployment efforts including planning, scheduling, and stakeholder communication Perform advanced troubleshooting and root‑cause analysis for packaging and deployment failures Improve packaging standards and automation through scripting and tool enhancements Provide guidance to Engineer I team members and assist with onboarding Follow change‑management processes and adhere to organizational standards Provides support for on-site and off hour availability on 24/7 as part of an on-call rotation with other team members. Performs other duties as assigned. This position can be worked remotely.

Requirements

• High School Diploma or equivalent
• 3-5 years experience with Microsoft Endpoint Configuration Manger (MECM) or System Center Configuration Manager (SCCM)
• Solid PowerShell scripting capability
• Ability to independently manage packaging assignments
• Strong communication skills for cross‑team coordination
• 3-5 years of experience

Nice To Haves

• Bachelor’s degree in IT, Computer Science, or related field
• 3–5 years of enterprise packaging and deployment experience
• Experience optimizing packaging workflows or automation
• Demonstrated ability to mentor junior engineers
• Experience leading medium‑sized deployment efforts
• 5+ years of experience

Responsibilities

• Assists with the day-to-day maintenance and administration of back-office systems
• Responds to and resolves assigned support calls.
• Perform basic troubleshooting of packaging, deployment, and client‑side issues.
• Prepares project status reports for customers and management during deployments.
• Independently partner with application owners to gather requirements, build complex application packages, and validate deployment success
• Document packaging steps and deployment results in team repositories
• Lead medium‑sized deployment efforts including planning, scheduling, and stakeholder communication
• Perform advanced troubleshooting and root‑cause analysis for packaging and deployment failures
• Improve packaging standards and automation through scripting and tool enhancements
• Provide guidance to Engineer I team members and assist with onboarding
• Follow change‑management processes and adhere to organizational standards
• Provides support for on-site and off hour availability on 24/7 as part of an on-call rotation with other team members.
• Performs other duties as assigned.

Benefits

• We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts.
• We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees