ITM Teller

COMMUNITY BANK•Waynesburg, PA

14h•Onsite

About The Position

The ITM Teller is responsible for delivering exceptional client service through Interactive Teller Machines (ITMs) in a webcam-based environment, as well as via online chat and secure messaging platforms. This is an on-site position.

Requirements

Minimum of a high school diploma or equivalent required
Minimum of two years of experience in banking, financial services, or client-facing roles required
Strong interpersonal, communication, and critical thinking skills.
Proficient in technology and Microsoft Office Suite.
Attention to detail.
Comfort with working in a dynamic environment where priorities can shift quickly.
Ability to work both independently and collaboratively with colleagues across various departments maintaining a professional demeanor.
Consistently attend work, meetings, and required training or staff events.

Nice To Haves

associate’s degree business, finance, or related field preferred

Responsibilities

Guide clients through virtual banking experiences, highlighting the benefits of new technologies, and encouraging adoption of digital solutions.
Serve clients in a courteous, efficient, and professional manner, promptly managing all transactions and consistently demonstrating our client service standards with both internal and external stakeholders.
Respond to inquiries regarding account operations, service access, and feature modifications.
Assist clients in maximizing the value of available services and make appropriate referrals when necessary.
Work independently to resolve issues using sound judgment and knowledge of operating and security procedures. Make real-time decisions involving exceptions, adjustments, and overrides, escalating complex situations to department leadership as needed.
Perform advanced teller functions, including processing complex deposits, withdrawals, and loan payments, with the ability to correct transactions, as necessary.
Drive client retention and engagement through non-traditional channels, fostering strong relationships and promoting continued use of virtual services.
Use the Bank’s online systems and website to facilitate client transactions efficiently and securely.
Maintain comprehensive knowledge of bank products and services, identifying opportunities to cross-sell where appropriate to meet client needs.
Balance transactions according to established procedures, investigate and resolve discrepancies, and report unresolved issues to the supervisor.
Identify and implement process improvements to enhance operational efficiencies and risk mitigation.
Comply with government, regulatory, and Bank policies and procedures.
Perform other duties assigned, in support of departmental goals and organizational priorities.