ITM Teller

COMMUNITY BANKWaynesburg, PA
Onsite

About The Position

The ITM Teller is responsible for delivering exceptional client service through Interactive Teller Machines (ITMs) in a webcam-based environment, as well as via online chat and secure messaging platforms. This is an on-site position.

Requirements

  • Minimum of a high school diploma or equivalent required
  • Minimum of two years of experience in banking, financial services, or client-facing roles required
  • Strong interpersonal, communication, and critical thinking skills.
  • Proficient in technology and Microsoft Office Suite.
  • Attention to detail.
  • Comfort with working in a dynamic environment where priorities can shift quickly.
  • Ability to work both independently and collaboratively with colleagues across various departments maintaining a professional demeanor.
  • Consistently attend work, meetings, and required training or staff events.

Nice To Haves

  • associate’s degree business, finance, or related field preferred

Responsibilities

  • Guide clients through virtual banking experiences, highlighting the benefits of new technologies, and encouraging adoption of digital solutions.
  • Serve clients in a courteous, efficient, and professional manner, promptly managing all transactions and consistently demonstrating our client service standards with both internal and external stakeholders.
  • Respond to inquiries regarding account operations, service access, and feature modifications.
  • Assist clients in maximizing the value of available services and make appropriate referrals when necessary.
  • Work independently to resolve issues using sound judgment and knowledge of operating and security procedures. Make real-time decisions involving exceptions, adjustments, and overrides, escalating complex situations to department leadership as needed.
  • Perform advanced teller functions, including processing complex deposits, withdrawals, and loan payments, with the ability to correct transactions, as necessary.
  • Drive client retention and engagement through non-traditional channels, fostering strong relationships and promoting continued use of virtual services.
  • Use the Bank’s online systems and website to facilitate client transactions efficiently and securely.
  • Maintain comprehensive knowledge of bank products and services, identifying opportunities to cross-sell where appropriate to meet client needs.
  • Balance transactions according to established procedures, investigate and resolve discrepancies, and report unresolved issues to the supervisor.
  • Identify and implement process improvements to enhance operational efficiencies and risk mitigation.
  • Comply with government, regulatory, and Bank policies and procedures.
  • Perform other duties assigned, in support of departmental goals and organizational priorities.
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