ITM Specialist PT

SOUTHERN BANK•Poplar Bluff, MO

2d•Onsite

About The Position

Provides quality service, processes customer transactions and sells appropriate products via the Interactive Teller Machine to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

Requirements

Ability to use/learn current technology and software applications related to position
Must have solid customer service and problem resolution skills
Requires good follow through
Excellent interpersonal, verbal and written skills required
Strong organizational skills
High school diploma or equivalent
Up to one year related experience in retail customer service, banking or call center is beneficial, but not required
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Applied Learning: Assimilating and applying new job-related information in a timely manner
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time

Nice To Haves

Participate in a high school work-study program that allows for part time hours to be worked

Responsibilities

Receives and fields incoming customer service calls
Processes transactions including deposits, withdrawals, transfers, loan payments, and account inquiries
Ensures all transactions are handled in compliance with bank policies, regulatory requirements and security procedures
Promotes strong and lasting customer relationships in an efficient and highly professional manner
Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank
Assist in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction
Identifies and refers customers as well as potential customers to the appropriate personnel as needed
Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers
Responsible for thorough knowledge of all bank products offered
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank
Accurately completes necessary steps, paperwork and procedures within established guidelines to complete customer’s requests for various services and products
Completes and performs any other duties assigned