ITM Sales Representative - (95)

ABOUT IRONSMITH FIRE Our mission•Little Rock, AR

4d•Hybrid

About The Position

An ITM Sales Representative at Ironsmith Fire plays a crucial role in driving revenue and fostering partnerships with our customer base. They cultivate long-term relationships and are the point of contact for business owners and property managers. Their role involves developing strategic sales plans and estimates, coordinating work order execution, and ensuring customer satisfaction and business growth in maintaining existing sprinkler systems. This is a high-paced environment that requires a results-driven, well-organized individual to meet the high demand of service-based performance. As part of the Client Solutions Department, the ITM Sales Representative is the solution provider for our clients.

Requirements

Strong interpersonal skills to establish and maintain trust-based relationships with customers.
Comprehensive understanding of NFPA 25.
Comprehensive understanding of fire protection systems, building codes, local regulations, and industry standards.
Capacity to coordinate work orders, manage timelines and budgets, and collaborate with internal teams to ensure successful execution of projects.
Effective communication skills.
Ability to stay informed on industry trends, competitor activity, and market developments to adapt sales strategies.
Aptitude for identifying and resolving issues that may arise during the sales process or project execution.
Technologically proficient with Microsoft Office Suite, project management and CRM software.
Minimum of 5-years in the fire sprinkler industry, with design background being a plus.
Comprehensive understanding of the fire protection industry and applicable regulations.

Nice To Haves

Design background being a plus.
Professional certifications related to fire protection, business management, or leadership are advantageous, such as NICET Certification.

Responsibilities

Identify and prospect potential clients as key customers for Ironsmith Fire.
Develop strategic sales plans and estimates to increase market share and revenue.
Develop detailed analysis of bid documents to ensure scope of work is fully covered in our proposal, and confirmation of local AHJ requirements to ensure our proposals are inclusive of all work that will be required.
Submit proposals on time and in the format requested by the customer to ensure our proposal is presented in a way that makes the customer’s job easier.
Review contracts and confirm scope of work is accurate, contract is fair, and we meet all requirements of the agreement.
Proper turnover to accounting providing all required information and documentation for new job set up.
Proper turnover to operations design (if required), fabrication, and installation teams) to ensure they are well informed on the intended scope of work.
Funnel communications obtained from the customer to the operations team to ensure we are meeting the customer’s expectations.
Quickly address scope of work changes after contract award and, where applicable, request change orders for extra work to avoid profit creep and budget overruns.
Work with accounting on collection of past due invoices and be the final voice to the customer before turning over uncollectable invoices to collections.
Cultivate and maintain long-term relationships with customers through effective communication.
Present proposals to customers that highlight the value of Ironsmith Fire.
Serve as the primary point of contact for service customers.
Monitor project timelines, budgets, and deliverables.
Maintain regular communication with the customers to address inquiries, provide updates, and solicit feedback.
Act as a trusted advisor and resource for customers, offering technical expertise, guidance, and support.
Stay informed about industry trends, market developments, and competitor activities related to fire sprinkler/life safety systems.
Analyze metrics and KPI’s associated with this position to assess progress towards goals and identify areas for improvement.