Remote Itinerary Management Specialist

Traveling with Mchaila•Columbia, SC

2h•Remote

About The Position

We're looking for an organized and detail oriented Itinerary Management Specialist to coordinate travel plans, manage reservation details, and ensure every client's itinerary is accurate, organized, and ready for departure. This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences. In this role, you'll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process. You'll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.

Requirements

Excellent organizational and time management skills
Strong written and verbal communication abilities
Ability to multitask and prioritize in a remote work environment
Comfortable learning new technology and online booking platforms
Detail oriented, dependable, and proactive
Passion for creating exceptional travel experiences
Must be a citizen of the US, UK, Australia, Mexico, Spain, or eligible countries within LATAM
Strong communication and organizational skills
Ability to work independently while managing multiple priorities

Nice To Haves

Customer service, hospitality, scheduling, administrative, or travel experience is preferred but not required

Responsibilities

Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel
Coordinate reservations for flights, hotels, transportation, and travel experiences
Review booking confirmations and travel documents to ensure accuracy and completeness
Communicate with clients to gather travel preferences and provide itinerary updates
Research destinations, accommodations, and travel options based on client needs
Monitor reservation changes, travel schedules, and outstanding booking items
Maintain organized digital records and client documentation
Deliver exceptional customer service before, during, and after travel