Itinerary Designer

The Lodge at Blue Sky•Wanship, UT

4h•Onsite

About The Position

Curate personal, one of a kind itineraries for all guests travelling to the Lodge at Blue Sky through phone and email communication. Our Itinerary Designers will create bespoke itineraries for each guest travelling to the Lodge. Itinerary designers will work closely with our adventures, spa and culinary teams to create a memorable experience for all guests. Our Itinerary Designers provide exceptional service to all guests who they communicate with in accordance with Auberge Resorts and The Lodge at Blue Sky standards. Answer all telephone inquiries professionally, direct calls appropriately, and is knowledgeable about the property and surrounding area.

Requirements

A genuine affinity for interacting meaningfully and positively with Lodge teammates.
Minimum two years as a Trip Designer, Concierge, or Guest Services Agent, specializing in luxury adventure travel.
Excellent service, etiquette, and protocol skills and knowledge in all facets of communication.
Familiarity with local area and local geography, recreation opportunities, restaurants, events, sights, and other places of interest.
Ability to think critically and solve problems as they arise.

Responsibilities

Create a genuine, informative, and personalized guest experience.
Use the guest’s name whenever possible and appropriate.
Communicate and arrange guest adventures, dining and spa to appropriate teams.
Book experiences for both vendors on and off property.
Utilize all systems and procedures to book, schedule, plan and design a guest itinerary.
Assist with guest emails, phone calls and inquiries pertaining to upcoming guest stay.
Help coordinate and execute all guest requests in a timely manner.
Communicate with Reservations about last minute bookings, stay inclusions, and other pertinent information.
Maintain complete knowledge of property and other information including the following: All property facilities/services offered and hours of operation, All unit types, layout, décor, attributes and locations, Daily stats, including availability, arrivals, and departures, Entertainment/special events scheduled on the property and in the area, Directions to/from the property to/from airports, towns, entertainment, and other major landmarks, General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests.
Work together as a team with the Guest Services Team to ensure a smooth and seamless operation.
Engage guests in a gracious and professional manner via phone & email communication.
Accurately input guest contact information. Add information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
Make suggestions for improvements in overall department and property operations with an emphasis on increasing guest satisfaction, revenue, and reducing costs.
Participate in and support Blue Sky’s efforts towards sustainability and environmental initiatives.
Be knowledgeable about all guests and groups arriving at The Lodge at Blue Sky.
Perform other duties as directed, developed or assigned.