ITIM Services Manager

Canadian Blood Services•Lancaster, CA

12d•Hybrid

About The Position

Canadian Blood Services is looking for a Temporary full-time ITIM Services Manager to join our dynamic IT Infrastructure Operations and Delivery team. The IT Infrastructure Operations & Delivery team is responsible for managing and maintaining Canadian Blood Services’ IT infrastructure to ensure the smooth and efficient operation of its technology systems. In this role, you will lead a team of IT professionals focused on managing and delivering change initiatives within IT infrastructure. You will guide projects from planning through execution, ensuring they meet quality, regulatory, and client expectations. This role is well suited to someone who enjoys balancing technical expertise with team leadership, and who is motivated to improve processes and deliver reliable, high-quality IT services.

Requirements

Post-secondary education in a relevant field, ideally in computer science or a related discipline, or an equivalent combination of education and experience may be considered.
Strong experience in IT project management, including planning, coordination, and delivery of complex initiatives.
Demonstrated ability to lead, coach, and manage technical teams effectively.
Solid technical knowledge in IT infrastructure or related areas.
Strong communication and interpersonal skills to work with diverse stakeholders.
Ability to manage resources, vendors, and priorities while maintaining quality and compliance standards.

Nice To Haves

ITIL certification is considered an asset.

Responsibilities

Lead a team of IT professionals, ensuring they are supported, trained, and aligned to deliver strong results.
Plan and coordinate multiple initiatives, keeping timelines on track and addressing issues early to maintain progress.
Prioritize initiatives effectively with leadership to focus efforts on high-impact work that meets organizational and client needs.
Ensure the quality and integrity of solutions, supporting reliable and effective IT service delivery.
Collaborate with internal client groups and IT teams to understand needs and deliver value-added solutions.
Ensure all work aligns with regulatory requirements and organizational quality expectations.
Perform other related duties as required.