ITIL Configuration Manager

Agile Defense • Fort Huachuca, AZ

11d • Onsite

About The Position

Currently recruiting for a Configuration Manager. Who will be responsible for enabling Information Technology Infrastructure Library (ITIL) knowledge flow to enhance a shared understanding, learning, and decision-making across the Global Cyber Center (GCC). The Configuration Management section develops, executes, and monitors the GCC Configuration Management program. Additionally, the Configuration Manager conducts Content and Information Management, and Records Management, through the utilization of tools such as ARIMS, SharePoint Online, Microsoft Teams, Microsoft OneDrive, and other cloud and on premises solutions, in line with Army doctrine.

Requirements

• Bachelors in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering OR one of the following certifications prior to start date: Security+, SSCP
• 2 years of experience with BS/BA
• 4 years of experience with AA/AS
• 6 years of experience with no degree
• Secret Clearance, Must Have Clearance to Start
• One of the following certifications prior to start date: SecurityX / CASP+, CGRC/CAP, CISSO, Cloud+, FITSP-A, GCSA, GSEC, PenTest+, Security+

Responsibilities

• Deliver according to agreed service levels, maintain quality, availability, and performance standards.
• Monitor service metrics, manage incidents, and problems escalated to their level, and ensure that corrective actions are implemented effectively.
• Maintain strong relationships with business stakeholders and customers, understanding requirements (SLAs) and aligning IT services to meet business objectives.
• Collaborate with Process Owners and Process Mangers to ensure that ITIL processes supporting the service are executed efficiently.
• Identify opportunities for service improvement, implement enhancements, and ensure that lessons learned from incidents or service reviews are applied.
• Lead service reviews, audits, and improvement initiatives to optimize service performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level