Item Processing Specialist

ConnectOne Bank • Union, NJ

4d • $28 - $32 • Hybrid

About The Position

The Item Processing Specialist I is responsible for the maintenance, processing, repair, reconciliation, and accurate review of daily activities and transactions related to Deposit Accounts. This role supports the Bank’s “People First” focus and rules of engagement, maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, and always striving to make CNOB “A Better Place to Be”.

Requirements

• Strong “People First” interest and ability.
• Knowledge of the transaction clearing process with regard to deposit transactions and checks.
• Knowledge of Federal Reserve Bank cash letters and adjustments.
• Knowledge of relevant Federal and State banking regulations, such as Reg J, Reg E, Reg CC, UCC 3 & UCC 4 and Escheatment laws.
• Knowledge of Return reason codes and time frames for checks.
• Familiarity with bank security and safety practices.
• Excellent PC skills, including a good working knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Knowledge of deposit account products and procedures.
• Detail oriented with strong investigative and organizational skills.

Nice To Haves

• Knowledge of banking systems (IBS Insight, OnBase, Vision Archive)

Responsibilities

• Complete daily exception processing of non-post items by researching and posting debit and credit to accounts; verify and release the end of day batches and complete returns.
• Research and process daily inquiries regarding account discrepancies or changes, rate changes and documents all support evidence as required.
• Review stop-payment suspects for accuracy and communicates with branches in the event supportive documentation or review is needed.
• Handle incoming and outgoing Federal Reserve Bank adjustments as needed.
• Process check claims in connection with check fraud reported by the client through the branch.
• Process Chargeback items (IRD returned deposited checks, including return check notifications).
• Handle foreign check deposits and collections in accordance with the bank’s procedure.
• Communicate and work with branches and internal departments to provide solutions to issues and answer inquiries regarding deposit accounts.
• Utilize fraud protection software to identify suspect transactions and follow-up with branches regarding the final processing decision.
• Assist management in the review, investigation and correspondence applicable to the reporting process of abandoned property.
• Provide input to the manager in regard to department procedures to ensure accuracy.

Benefits

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement
• Employee Discount perks
• CNOB Community Service Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed