Item Processing Specialist

Columbia Bank•Spokane, WA

6d•Onsite

About The Position

Process deposit, loan, and general ledger account activities utilizing an image-based system, ensuring transactional data is perfect. Monitor multiple input and output channels, creating and tracking output files to post transactions and clear transit work. Balance work streams and generate associated reporting. Process various aspects of item processing deposit transactions, ensuring all presented transactions are processed timely and accurately. The essential functions may be performed on the same day or next business day depending on the situation. Determines necessary action to correct errors utilizing image-based processing solutions. Operates Check 21 scanning equipment and acts as a resource with Check 21 capture troubleshooting via phone and email, escalating issues as appropriate. Verifies transmittals to work bundles and prepares cash letters and endpoint summaries for outgoing paper and image cash letter transmissions within established deadlines. Responsible for the accurate and timely escalation of all Item Processing production issues to the Item Processing lead or manager. Ensures completion of department production spreadsheets, metrics, and trending. May be responsible for directing junior associates in day-to-day work activities. Supports internal customers via phone and email. Balances and reconciles general ledger accounts, and reconciles nonpost and stop payment reports, returned and NSF items. Researches and reconciles all out-of-balance customer transactions, such as duplicate postings and encoding errors. Processes incoming and outgoing large return item notifications. Makes decisions on fraud product exceptions. Prepares outgoing foreign item cash and adjustment letters. Performs data entry and uploads. Processes requests for research information, adjustments, and affidavits, including depository corrections and check adjustments. Demonstrates compliance with all bank regulations for assigned job functions and applies them to designated job responsibilities, with knowledge gained through coursework and on-the-job training. Keeps up-to-date on regulation changes and follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintains a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations. May be asked to coach, mentor, or train others and teach coursework as a subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words, taking personal initiative and serving as a positive example. Embraces the vision to become “Business Bank of Choice”. May perform other duties as assigned.

Requirements

3-5 years of banking experience or equivalent (Required)
Strong written and verbal communication is required.
Possesses the ability to work both independently and within a team with minimal direction.
Ability to use basic office equipment and 10-key by touch.
Ability to work flexible hours.
PC literate in Excel, Word, Outlook and Windows.

Nice To Haves

H.S. Diploma/GED (preferred)
Bachelor's Degree (preferred)

Responsibilities

Process deposit, loan, and general ledger account activities utilizing image-based system.
Perfect transactional data.
Monitor multiple input and output channels.
Create and track output files to post transactions and clear transit work.
Balance work streams and generate associated reporting.
Process various aspects of item processing deposit transactions.
Process all presented transactions timely and accurately.
Determine necessary action to correct errors utilizing image-based processing solutions.
Operate Check 21 scanning equipment.
Act as a resource with Check 21 capture troubleshooting via phone and email, and escalate issues as appropriate.
Verify transmittals to work bundles and prepare cash letters and endpoint summaries for outgoing paper and image cash letter transmissions within established deadlines.
Escalate all Item Processing production issues to the Item Processing lead or manager.
Ensure completion of department production spreadsheets, metrics, and trending.
Direct junior associates in day-to-day work activities.
Support internal customers via phone and email.
Balance and reconcile general ledger accounts.
Reconcile nonpost and stop payment reports, returned and NSF items.
Research and reconcile all out of balance customer transactions.
Process incoming and outgoing large return item notifications.
Decision fraud product exceptions.
Prepare outgoing foreign item cash and adjustment letters.
Perform data entry and uploads.
Process requests for research information, adjustments, and affidavits.
Process depository corrections and check adjustments.
Demonstrate compliance with all bank regulations for assigned job function.
Keep up to date on regulation changes.
Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Coach, mentor, or train others and teach coursework as subject matter expert.
Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
Take personal initiative and be a positive example for others to emulate.
Embrace the vision to become “Business Bank of Choice”.
Perform other duties as assigned.