Item Processing Specialist

HomeTrust Bank•Asheville, NC

3d•Onsite

About The Position

The Item Processing Specialist will be responsible for day-to-day operations in Item Processing. Duties within the department include RIM (Review & Manual Returns), check adjustments, FED adjustments, collections, Subpoena processing & research, daily balancing of in clearings, processing of return deposit items, bank by mail, third-party depository posting, and general support for bank branch offices. Key Responsibilities / Essential Functions Subject matter expert for Item Processing. Processes NSF’s and non-post items, chargeback items, large dollar item verification, address changes, dormant account release requests, and stop payments in a timely manner. Process legal matters such as: Tax Levies, Garnishments, Freezes, Subpoenas, and Summons. Prepare adjustment such as encoding errors, duplicate presentments, and fraudulent items. Process collection items, verification of deposit and return mail processing. Performs document administration and management tasks to file, safe keep, image, and audit documents. Prepares appropriate customer correspondence and notices. Takes ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction. Assists with reviewing, processing, and performing daily operational duties including workflows. Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries. Cross-trains to perform other functions and duties assigned in Deposit Operations. Maintains confidentiality and security of sensitive information.

Requirements

High school diploma or equivalent required.
5+ years’ experience in a financial institution required, preferably in a back-office operations or card services area.
Basic knowledge of accounting, balancing principals, and bank operations.
Demonstrated technology skills, including intermediate proficiency with Microsoft Office Suite.
Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss.
Detail-oriented and organizational skills.
Time management skills, ability to multi-task.

Nice To Haves

Bachelor’s degree in relevant field.

Responsibilities

Subject matter expert for Item Processing.
Processes NSF’s and non-post items, chargeback items, large dollar item verification, address changes, dormant account release requests, and stop payments in a timely manner.
Process legal matters such as: Tax Levies, Garnishments, Freezes, Subpoenas, and Summons.
Prepare adjustment such as encoding errors, duplicate presentments, and fraudulent items.
Process collection items, verification of deposit and return mail processing.
Performs document administration and management tasks to file, safe keep, image, and audit documents.
Prepares appropriate customer correspondence and notices.
Takes ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction.
Assists with reviewing, processing, and performing daily operational duties including workflows.
Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries.
Cross-trains to perform other functions and duties assigned in Deposit Operations.
Maintains confidentiality and security of sensitive information.