Italian CS Department

Atlean World

2d•Remote

About The Position

This role is the first point of contact for viewers and a critical brand ambassador. The successful candidate helps customers with their needs and aims to provide excellent service through phone, chat, and email. They provide account and application support, including help with software functionality, and technical support by troubleshooting system configurations and network settings. The role also involves giving accurate, real-time responses and keeping records of customer interactions, inquiries, complaints, comments, and actions taken. Day-to-day work includes engaging with prospective and existing customers to understand their needs, promoting products or services and guiding customers toward the right solution, and maintaining accurate records of leads, opportunities, and follow-ups. The position is full remote, with 40 hours per week on rotational shifts. The posting describes 8-hour shifts plus a 1-hour lunch break, rotational Monday-to-Friday shifts, and coverage Monday to Sunday from 7 a.m. to 9 p.m., 365 days per year, with two rotational days off. Candidates should be available to relocate to Portugal (Lisbon, Porto, Setúbal, or Covilhã), be resident in an EU country, and submit a CV in English.

Requirements

Fluent in Italian.
Good English; B2+ English level.
Persuasive, confident communication style.
Resilience and a target-driven mindset.
Good negotiation skills.
High school diploma or equivalent.
Clean criminal record.
Availability to relocate to Portugal (Lisbon, Porto, Setúbal, or Covilhã).
Must be resident in a country within the European Union.
CV must be submitted in English.
Comfortable working with performance-based incentives.

Nice To Haves

Previous sales experience is a plus but is not mandatory.

Responsibilities

Assist viewers by phone, chat, and email with different queries.
Provide account and application support, including assistance with software functionality.
Provide technical support and troubleshoot system configurations and network settings.
Respond accurately and in real time to viewers’ inquiries.
Record customer interactions and transactions, including inquiry, complaint, or comment details and actions taken.
Engage with prospective and existing customers to understand their needs.
Promote products or services and guide customers toward the right solution.
Keep accurate records of leads, opportunities, and follow-ups.