IT & Workplace Experience Specialist

Banyan Software • Toronto, ON

13h • CA$70,000 - CA$95,000 • Hybrid

About The Position

Banyan Software is seeking an IT & Workplace Experience Specialist for their Toronto office. This role is a blend of IT support, office experience, and people operations, focusing on making technology invisible, spaces welcoming, and workdays smoother. The specialist will be the primary contact for technology and workplace needs, resolving IT issues, maintaining the office environment, and advocating for a great employee experience. This position involves close collaboration with IT, HR, and Operations teams, offering significant ownership over employee support.

The role requires supporting the Toronto office with a hybrid work model (3 days on-site). Key responsibilities include IT support (hardware, software, SaaS tools, helpdesk management, user provisioning/offboarding, asset inventory, endpoint troubleshooting, and escalation to managed service partners), workplace experience (managing the physical office environment, AV setup, meeting room readiness, vendor relationships, office supply management, event logistics), employee experience (onboarding/offboarding, creating self-serve resources, gathering feedback, championing tool adoption), and security & compliance (enforcing access control, supporting security awareness, incident triage, documentation, software licensing, MDM, and endpoint protection).

Banyan Software emphasizes real ownership, long-term thinking, and a people-first culture. They are an equal opportunity employer and may use AI tools in the recruitment process. The company also warns against recruitment scams.

Requirements

• 2-4 years in an IT support, helpdesk, or workplace operations role
• Hands-on experience with Google Workspace and Microsoft 365 administration
• Comfortable with Slack workspace management and Zoom configuration
• Experience with identity and access tools such as Okta or JumpCloud
• Familiarity with MDM platforms like Jamf or Intune
• Solid grasp of onboarding and offboarding workflows end to end
• A service mindset: you treat every request as a chance to make someone's day easier
• Strong written communication across both technical docs and casual messages
• Comfort with ambiguity and a bias toward taking ownership

Nice To Haves

• Experience with ticketing platforms such as SolarWinds ITSM or Zendesk
• Experience supporting a distributed or multi-entity organization
• Curiosity about AI productivity tools and how they change the way people work
• CompTIA A+, Google IT Support Certificate, or similar credentials

Responsibilities

• Serve as the primary Tier 1 and Tier 2 support contact for hardware, software, and SaaS tools
• Manage and triage the helpdesk ticketing queue with clear prioritization and fast resolution
• Administer Google Workspace, Slack, Zoom, and Okta for user provisioning and offboarding
• Maintain IT asset inventory, device lifecycle management, and equipment procurement
• Troubleshoot endpoints across macOS and Windows environments
• Escalate complex issues to managed service partners and follow through to resolution
• Own the physical office environment: AV setup, meeting room readiness, and day-to-day facilities coordination
• Manage vendor and contractor relationships for office and IT needs
• Coordinate office supply, hardware, and equipment orders with an eye on cost and efficiency
• Maintain a welcoming, organized space that reflects Banyan's culture
• Support logistics for team events, offsites, and visiting portfolio company staff
• Be the go-to person for new employees on their first day and beyond
• Design and run onboarding and offboarding workflows that make people feel supported from day one
• Create self-serve resources, SOPs, and how-to guides so the team can move faster
• Gather feedback on IT and workplace pain points and proactively bring solutions forward
• Champion tool adoption across collaboration platforms like Slack and Google Workspace
• Partner with HR and Operations to align the workplace with employee needs
• Enforce IT access control policies including SSO, MFA, and least-privilege provisioning
• Support security awareness efforts and respond to basic incident triage
• Maintain accurate documentation for audits, vendor reviews, and compliance programs
• Keep software licensing, MDM, and endpoint protection current and well-documented
• Flag risks proactively and contribute to policy updates as the business grows

Benefits

• annual bonus
• equity (when applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed