IT Web Admin Intern (Org Wide)

Lakeland Care Plus INC•Fond Du Lac, WI

About The Position

Under the supervision of the IT Operations Manager, the IT Web Admin Intern will support LC Plus Technology by assisting with website administration, provider website compliance initiatives, and ongoing web-based support activities. Day-to-day support will be provided by the IT Web Administrator. The IT Web Admin Intern will focus on maintaining and improving internal and external web platforms and supporting provider organizations in meeting compliance standard. The intern will gain hands-on experience in website management, troubleshooting, accessibility, and security best practices.

Requirements

Completion of high school/HSED with an interest in information systems, computer science, web development or related fields is desired; enrollment in college or university level IT degree program preferred
Knowledge of computer hardware and operating systems
Basic knowledge of website management, hosting, or content management systems preferred
Familiarity with web technologies (HTML, CSS, or CMS platforms) preferred
Ability to manage multiple tasks and prioritize effectively
Ability to maintain a high level of confidentiality
Strong attention to detail
Ability to maintain high level of confidentiality.
Current driver’s license, acceptable driving record and proof of adequate insurance required.

Responsibilities

Manage day-to-day updates and maintenance for websites and intranet platforms
Troubleshoot website issues and implement fixes in a timely manner
Maintain hosting environments, domain configurations, and SSL certificates
Monitor website performance, uptime, and basic analytics
Work directly with provider organizations (web clients) to review and improve their websites
Provide clear guidance on required website updates, content accuracy, and usability improvements
Communicate effectively with non-technical stakeholders to explain issues, risks, and solutions
Assist in creating training materials or documentation to support provider self-maintenance
Assist in conducting baseline website assessments using standardized tools and checklists
Identify and support remediation of issues related to: Accessibility (WCAG Level A), Security (SSL, HTTPS, headers, DNS basics), Mobile responsiveness, Accuracy of member-facing content (services, hours, contact information, referrals)
Support remediation efforts within defined program scope (no custom or out-of-scope work)
Document before-and-after changes and maintain accurate tracking of updates
Assist with compliance validation through re-testing and verification processes
Maintain clear audit trails and standardized reporting documentation
Collaborate with internal IT teams and third-party vendors to support integrations and issue resolution
Follow structured workflows to ensure consistency across provider websites
Support bulk update initiatives, scanning efforts, or compliance checks as needed
Assist in gathering documentation, metrics, and provider feedback to inform program success
Communicate effectively with technical and non-technical users
Handles equipment and user data responsibly and confidentially
Ensure compliance with organizational policies and security expectations