IT Warehouse Logistics Technician II

Empower AI•Lakewood, CO

2d•Hybrid

About The Position

Empower AI is seeking an IT Warehouse Logistics Technician II to support Government-provided warehouse operations. This role is crucial for managing the receiving, inventory, and distribution of all IT assets at the warehouse, including shipping to GSA designated locations in accordance with GSA IT procedures and policies. This position is part of a team supporting a significant task order for the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT), driving digital transformation and delivering continuous improvement. The team utilizes advanced technologies and best practices to transform GSA’s IT capabilities and shift offerings to a more flexible service delivery model, supporting the agency’s move to a fully digital experience and adoption of emerging technologies like intelligent automation, artificial intelligence, and machine learning.

Requirements

Public Trust Clearance by start date.
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Performs work that requires practical experience and training.
Work is performed under supervision.
Provide administrative support to enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Nice To Haves

Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
Must be willing to work a variety of shifts, including holidays as scheduled.

Responsibilities

Perform administrative duties in support of warehouse operation and transportation of products.
Coordinating, scheduling, and tracking receipt, distribution, shipment, and disposition of assets in support of complete life-cycle management of assets at the warehouse facility.
Supporting refresh and project inventory management and distribution, including asset mapping to owners, projects, and locations.
Install Microsoft Windows/Mac OS and other software as needed.
Collaborate with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control and management.
Coordinate various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.
Advise Warehouse/Operations management of issues.
Confirm deliveries with customers as required.
Schedule equipment moves with customers and coordinate equipment deliveries.
Follow the warehouse Standard Operating Procedure and report any failures of process to management.
Maintain accuracy and accountability of hardware records in the customer’s IT asset management system, ensure all records are up to date, and assist in annual asset inventories.
Develop and run reports as required.
Inspect the physical condition of the warehouse and related equipment.
Coordinate cleaning of the warehouse.
Ensure all received shipments are stored appropriately.
Coordinate and assist the customer with RMAs, lease returns, vendor credits, UPS lost claims, and other hardware disposition processes.
Assist management with ensuring safety needs and protection activities are in compliance with OSHA regulations.
Perform other related duties as assigned.