Field Services, IT Warehouse Coordinator

CareRx Corporation • Markham, ON

34d • Onsite

About The Position

At CareRx, we are shaping the future of senior care through pharmacy services
that make a real difference. The IT Support Technician at our Richmond Hill
location will play a vital role in supporting the Field Services team by
assisting with IT hardware and software tasks, repairing laptops and devices,
preparing and shipping equipment, coordinating remote troubleshooting, and
maintaining a clean and organized workspace. This is an on-site position with no
travel or on-call responsibilities.

Requirements

• Strong technical aptitude and troubleshooting skills across IT hardware, software, and peripheral devices.
• Proven ability to repair and maintain computers, laptops, and minor ARxIUM components.
• Excellent organization, planning, and time management skills with attention to detail.
• Strong interpersonal and professional communication skills.
• Self-directed, dependable, and able to work independently with minimal supervision.
• Proficiency with Microsoft Office, ticketing systems, and inventory management tools.
• Adaptable, motivated, and able to prioritize tasks effectively.
• Commitment to quality work and maintaining a safe, clean work environment.

Responsibilities

• Assist Field Services Technicians with IT hardware, software, and troubleshooting tasks.
• Image, configure, and prepare new hardware for deployment or shipment to client facilities.
• Provide phone-based technical support to facilities or internal teams as needed.
• Manage ordering, tracking, and returning of IT parts, accessories, and hardware, ensuring accurate inventory records.
• Recover, assess, and recondition returned hardware for future use.
• Perform minor repairs on IT systems and ARxIUM cabinet components  (office-only, no on-site ARxIUM work).
• Test repaired or pre-configured systems to ensure full functionality before deployment.
• Document all work, update service tickets, and maintain accurate inventory records.
• Maintain a clean, safe, and organized workspace, including storage and inventory areas.
• Pre-stage IT equipment for deployment, as requested.
• Support miscellaneous administrative or IT-related tasks as required.

Benefits

• Collaborative Team: Work with colleagues who share a passion for improving senior care.
• Predictable Schedule: Enjoy a Monday to Friday schedule with defined hours and no travel.
• Make a Real Impact: Your work directly supports the Field Services team and operational efficiency.
• Supportive Culture: Join a respectful, inclusive workplace where collaboration and shared purpose drive everything we do.
• Stability and Growth: Join a well-established Canadian company with opportunities to grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees