IT Vista Technical Analyst for EMCOR Construction Services

EMCOR Group, Inc.•Mclean, VA

34d•$110,000 - $125,000

About The Position

The Vista Technical Analyst is responsible for providing IT support for Vista ERP to both ECS and the local IT support groups at our 50+ Operating Companies. Reporting to the Vista Technical Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with ERP and Implementation teams as necessary, and see problems through to resolution. The Vista Technical Analyst is also a key participant in implementations and migrations of software which integrates with the Vista ERP. This position is based in McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Requirements

Outstanding customer service
Strong time management and troubleshooting skills
Advanced knowledge of Vista ERP application and data structures
Proficient in, or able to quickly learn, common related software such as SSRS, data analytic tools, document management and purchasing solutions, etc.
Advanced knowledge of SQL Server and Structured Query Language
Exceptional communication skills, written and oral; capable of leading meetings in a professional manner
Able to work with technical teams as well as operational teams
Proactive change agent skills with competent follow through
5+ years Vista ERP support experience. Experience should demonstrate ability to work effectively independently and/or in small teams
Advanced working knowledge of Vista ERP application and data structures
Advanced working knowledge of SQL Server and Structured Query Language
Demonstrated working knowledge of Microsoft and Azure active directory
Experience participating in the management of complex IT projects
Ability to travel as business need arises
Demonstrated experience/ability to follow Corporate Security & IT policies
Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Responsibilities

Deliver excellent IT support for Vista ERP to ECS Operating Companies through exceptional customer service
Monitor environment performance and proactively troubleshoot errors and issues, including user portal and reporting environments
Troubleshooting login and access problems
Set up and maintain service accounts
Monitor and test backup environments regularly including participation in after-hour maintenance as needed
Implement and maintain appropriate security in database environments
Install and integrate third party software including Spreadsheet Server, purchasing software
Develop and test customizations and move them into production
Ensure test environments closely approximate production environments
Participate in implementation and migration projects
Develop tools and automations to enhance operational efficiency
Ensure server infrastructure is maintained to EMCOR standards
Provide training and support to administrators at Operating Companies
Ensure compliance with EMCOR Change Management standards
Participate in departmental projects as needed
Participate in acquisition activities as needed
Ability to travel as business needs arise. Anticipating travel to be approximately 10% of work time
Other duties as assigned by the Vista Technical Support Manager