Vista Support Analyst for EMCOR Construction Services

EMCOR Construction Services•McLean, VA

56d•$75,000 - $95,000

About The Position

Within the ECS division we have an internal team that supports approximately 25 Vista environments across EMCOR. The Vista Support Analyst will provide assistance to the ERP support team and take direction from the Vista Support Manager. The ideal candidate should be analytical with an interest in project management. This position will help manage the incoming support ticket needs, provide training and assistance and escalate and manage higher level support ticket needs within the team. Position will also help with testing, documentation and tracking of package changes and assist with coordination of remote and in-person training for Vista user community. You will be expected to work independently, as well as alongside the ERP team, and must be able to work well under pressure to handle a wide variety of tasks and handle confidential information. ECS HQ is based out of McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered. Compensation Range: $75,000 - $95,000 This position is bonus eligible

Requirements

At least two years of professional experience in a technology-related or ERP setting, or project management, Vista experience preferred
Experience with reviewing and helping communicate changes to rapidly updating project management software systems.
Strong organizational skills that reflect the ability to prioritize multiple project tasks with excellent attention to detail.
Advanced Office computer skills and versatility. Proficiency with Microsoft Word, Excel, and PowerPoint a must.
A self-starter with insight into company goals, product, and project’s needs, implementing strategies, taking on extra tasks, etc. to meet/exceed those goals and needs.
Demonstrated ability to multi-task and efficiently prioritize requests.
Experienced and comfortable with meeting high quality standards to prioritize and make sure deadlines are met.
Proven track record of dependability, reliability, and personal accountability, including working independently under limited supervision.
Excellent organizational skills and self-directed.
Must have strong written/grammatical skills as extensive writing is involved.
Must have strong oral communication, including informative, persuasive, and colloquial speaking skills.
Must have strong “people skills” and work well under pressure and strict deadlines.
Ability to build positive working relationships using effective interpersonal skills, including the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.
Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear; and requires working at a computer (reading and keying) or extended periods of time. This role requires communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees.

Nice To Haves

Experience in construction industry preferred

Responsibilities

Assist with the initial intake of Vista support team tickets from operating companies and coordinate appropriate team resources to address the needs
Track status of open support tickets and follow up with operating company and internal support on status to make sure issues are properly prioritized and resolved
Coordinate submission of tickets to Trimble when internal ECS support resources are not able to resolve and help follow up on status
Address and support Level 1 Vista user needs with customer service focused attitude and demeanor
Manage master list of reports, inquiries and notifiers within our packages and keep documentation updated
Address report needs by evaluating whether there are existing package reports that meet the needs or if an operating company specific report is needed & if so be able to scope out and document report needs for report writer
Work with Vista Support Manager to organize and manage workflow of Vista package changes including assistance with documentation, testing & communication and training to operating companies
Assist with presentations on updates to package reports.
Assist with planning, coordination and execution of training for end users including monthly user calls to provide training and best practice information
Work with support & implementation teams to pull together content & publish monthly newsletters with updates to operating companies
Organize content available within internal Teams site to help make it user friendly and easy for operating companies to find resources they need
Plan and organize annual in-person user conference
Ability to travel infrequently as business needs arise. Anticipating travel to be approximately 10% of work time

Benefits

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

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