IT Vendor Management Specialist 3

United Launch Alliance•Centennial, CO

50d

About The Position

The IT Vendor Management Specialist 3 at United Launch Alliance is responsible for managing complex IT vendor relationships, optimizing IT vendor performance, an ensuring aligment of third-party services with IT and business objectives. This role provides oversight across the vendor lifecycle - from selection and onboarding through performance management and contract renewal - while driving value, mitigating risk, and ensuring compliance with ULA policies and standards.

Requirements

Bachelor's Degree from an accredited college or university.
8 years of directly related experience and relevant professional certifications may be used to satisfy the bachelor’s degree requirement.
Previous exposure to managing IT vendor contracts including, but not limited to:
Policies
Performance
Relationships
Issue and dispute resolution
General knowledge of contract management and negotiation.
Previous experience with vendor lifecycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements.
Solid grasp of financial concepts, such as depreciation schedules, capitalization, return on investment, and total cost of ownership.
Thorough understanding of commercial terms (warranties, intellectual property, indemnification) in IT agreements.

Nice To Haves

Experience with IT standards such as ITIL.
Familiarity with relevant regulatory and industry requirements (ITAR, FAR-12).

Responsibilities

Align IT vendors with the strategic direction, mission, and vision of the IT Vendor Management Office (VMO).
Partner with IT leaders to align IT vendor strategies with organizational goals and technology roadmaps.
Identify opportunities for IT vendor consolidation, cost optimization, and performance improvement.
Manage contractual and operational working relationships with IT vendors to ensure effective usage of committed resources, services, and solutions and to drive innovation and continuous improvement.
Act as a primary point of contact between IT, Supply Chain, and external IT vendors.
Track key engagement milestones (expirations, renewals), measure and report on IT vendor performance and manage the delivery of performance feedback to IT vendors.
Conduct regular business reviews with IT vendors to assess service quality, performance, and alignment with business needs.
Escalate and resolve performance issues and disputes in collaboration with stakeholders.
Evaluate IT vendor risk and ensure compliance with cybersecurity and regulatory requirements.
Maintain accurate documentation of IT vendor assessments, contracts, and performance reports.
Support internal and external audits related to IT vendor management and third-party risk.
Coordinate meetings and collaborate with internal stakeholders — including IT, Supply Chain, Finance, GTC, Legal, and business resources.
Participate in efforts for IT VMO process improvement and optimization.