IT Trainer

InnoSoul•Durham, NC

4d•Onsite

About The Position

The NC Department of Health and Human Services seeks a contract resource to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). Trainer will provide system training on the NC FAST case management system to staff within the Department of Health and Human Services and to county department of social services staff. The NC FAST trainer will be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer nine federal and state economic benefit and social services programs that are managed through the NC FAST system.

Requirements

3 Years Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar.
3 Years Experience preparing classrooms and instructional materials in advance of instruction.
3 Years Experience evaluating student progress and making recommendations for continued training participation.
3 Years Experience gather, review and analyzing course evaluations, and identifying gaps in training needs.
3 Years Experience providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.
3 Years Experience working with training developers, program subject matter experts, technical support, and others to assure good training materials are used.
3 Years Experience with developing content and supporting end users during system implementation.
3 Years Experience with Adobe FrameMaker and Adobe Captivate.
3 Years Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration.
2 Years Experience with strategic planning, change management, and transition planning.

Nice To Haves

3 Years Experience with adult learning practices, principles and procedures in classroom and on-line presentations.
1 Years Experience assisting with basic application software and hardware support.
Excellent oral and written communication skills
Strong understanding of internet concepts and web technology
1 Months Working knowledge of the Moodle learning management system.
6 Months Experience with strategic planning, change management, and transition planning.

Responsibilities

Leading training sessions in a variety of formats that may include in person, virtual and/or webinar.
Preparing classrooms and instructional materials in advance of instruction.
Evaluating student progress and making recommendations for continued training participation.
Gathering, reviewing, and analyzing course evaluations, and identifying gaps in training needs.
Providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.
Working with training developers, program subject matter experts, technical support, and others to assure good training materials are used.
Developing content and supporting end users during system implementation.
Preparing for and conducting classroom training including facility management, course scheduling and student registration.
Assisting with basic application software and hardware support.
Strategic planning, change management, and transition planning.