IT Trainer

Family Health Centers of San Diego•San Diego, CA

6d•$22 - $33•Onsite

About The Position

Family Health Centers of San Diego (FHCSD) is looking for an IT Trainer III to deliver technology training and support to employees across the organization. This role provides instruction in both classroom and in-clinic settings in four main areas: Desktop Applications, FHCSD Practice Management Software and the functions they enable, Policies and Procedures, and Security/Privacy. The IT Trainer III is also responsible for performing technical writing in the development of user guides and the documentation of systems. As an experienced professional, the IT Trainer III serves as a subject matter expert, has knowledge of applied theory in practice, independently manages the full scope of associated responsibilities, and analyzes complex and diverse issues and develops solutions.

Requirements

2 years of experience in information systems and end user assistance.
Bachelor's degree in Computer Science, Information Systems, or related field.
Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
Ability to clearly communicate computer concepts to users of all computer literacy levels, in order to effectively perform user assistance and training
Ability to cope and manage change, and to assist others in doing the same.
Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
Bilingual in English/ Spanish preferred.
Exceptional interpersonal and customer service skills.
Exceptional written and verbal communication skills, including ability to communicate effectively with employees with a wide range of technology skills.
Knowledge of adult education techniques, practices, and tools, specifically related to technology training.
Knowledge of Internet technologies; Desktop Technology; Health Care Information Technologies.
Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Responsibilities

Assesses learner performance and competence. Monitors, evaluates and reviews the quality, effectiveness, and user satisfaction with training. Communicates learner experiences back to software developers for improvement. Continually seeks to improve training programs and processes to adapt to user needs.
Completes all required documentation and records accurately, in a timely manner, and thoroughly in accordance with department standards. Performs reporting and Quality Assurance as assigned.
Develops training materials and programs. Designs or identifies course materials (individual/class room/eLearning) and documentation to support users. Collaborates with assigned departments to complete training needs analysis and to develop training to address specific needs of a function and/or department. Establishes schedules and delivery of training to best meet the needs of learners.
Performs other duties as assigned.
Provides technical assistance as needed.
Trains end users in a variety of IT and/or Enterprise System related subjects, using a variety of methods (classroom, individual, eLearning, etc.). Train users in the proper use of the FHCSD software/IT infrastructure, processes, policies and procedures, and administrative data used in practice (such as ICD-9/10, SNOMED CT, Lexi-Comp, etc.). Develop staff to become more efficient through training/learning and reduce or eliminate manual efforts.