IT Telecommunications Specialist

Bridgeview Eye Partners•Wabash, IN

About The Position

If you enjoy solving problems, improving systems, and being the person people can count on when technology isn't working the way it should, this could be the role for you. As our IT Telecommunications Specialist, you'll take ownership of the technology that keeps our teams connected — from VoIP and phone systems to circuits, wireless services, vendors, and telecom projects. This is more than a troubleshooting role. You'll have the opportunity to manage projects, build vendor relationships, identify opportunities to improve processes and reduce costs, and help shape how our telecommunications environment evolves. If you're analytical, organized, comfortable managing multiple priorities, and enjoy finding better ways to do things, we'd like to meet you. What You'll Do: You'll play a key role in keeping our telecommunications environment reliable, efficient, and aligned with the needs of the organization. Your responsibilities will include: Manage a comprehensive, site-by-site inventory of circuits, carriers, phone numbers, VoIP services, devices, contracts, costs, and service status. Review, reconcile, and approve telecommunications invoices and help identify opportunities to reduce unnecessary costs. Serve as the primary operational contact for telecommunications carriers and service providers, managing issues, installations, commitments, and escalations through completion. Coordinate telecommunications projects, including circuit consolidation, new circuit installations, carrier transitions, VoIP migrations, and legacy service disconnects. Manage telecommunications services from order through disconnect, ensuring new services are installed and validated and outdated or redundant services are promptly retired. Troubleshoot telecom-related outages and connectivity issues, coordinating with vendors and internal IT teams to get things back up and running. Communicate outage status, business impact, and updates to internal stakeholders and leadership. Manage day-to-day VoIP administration, including users, extensions, phone numbers, devices, voicemail, fax, call routing, queues, licensing, and connectivity. Support telecommunications-related employee and device onboarding and offboarding. Maintain phone and voicemail systems and provide user support and training. Serve as an escalation point for telecom, voice, circuit, and connectivity issues. Maintain accurate documentation of telecommunications services, configurations, providers, contracts, phone numbers, and the VoIP environment. Support telecommunications integration for acquisitions, including service discovery, number porting, equipment requirements, VoIP migration, cutover coordination, and retirement of legacy services. Develop reports and dashboards that support budgeting, forecasting, cost management, and project tracking. Manage projects of varying sizes while keeping work aligned with established budgets and schedules. Look for opportunities to improve processes, performance, service reliability, and overall telecommunications efficiency.

Requirements

High school diploma or GED.
2–4 years of experience supporting telecommunications environments, including VoIP, carrier circuits, telecom expense management, vendor coordination, and/or multi-site implementations.
Strong proficiency in Microsoft Excel.
Strong analytical, organizational, and communication skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Nice To Haves

Bachelor's degree in Information Technology or a related field.
Equivalent education and work experience will be considered.
Experience coordinating circuit installations, carrier migrations, number porting, and service disconnects.
Experience with Power BI or similar reporting tools.
Familiarity with telecommunications carriers, billing structures, and contracts.
Prior experience with RingCentral.

Responsibilities

Manage a comprehensive, site-by-site inventory of circuits, carriers, phone numbers, VoIP services, devices, contracts, costs, and service status.
Review, reconcile, and approve telecommunications invoices and help identify opportunities to reduce unnecessary costs.
Serve as the primary operational contact for telecommunications carriers and service providers, managing issues, installations, commitments, and escalations through completion.
Coordinate telecommunications projects, including circuit consolidation, new circuit installations, carrier transitions, VoIP migrations, and legacy service disconnects.
Manage telecommunications services from order through disconnect, ensuring new services are installed and validated and outdated or redundant services are promptly retired.
Troubleshoot telecom-related outages and connectivity issues, coordinating with vendors and internal IT teams to get things back up and running.
Communicate outage status, business impact, and updates to internal stakeholders and leadership.
Manage day-to-day VoIP administration, including users, extensions, phone numbers, devices, voicemail, fax, call routing, queues, licensing, and connectivity.
Support telecommunications-related employee and device onboarding and offboarding.
Maintain phone and voicemail systems and provide user support and training.
Serve as an escalation point for telecom, voice, circuit, and connectivity issues.
Maintain accurate documentation of telecommunications services, configurations, providers, contracts, phone numbers, and the VoIP environment.
Support telecommunications integration for acquisitions, including service discovery, number porting, equipment requirements, VoIP migration, cutover coordination, and retirement of legacy services.
Develop reports and dashboards that support budgeting, forecasting, cost management, and project tracking.
Manage projects of varying sizes while keeping work aligned with established budgets and schedules.
Look for opportunities to improve processes, performance, service reliability, and overall telecommunications efficiency.