IT Technician (Part-Time)(2 positions available)

Granville County • Granville County, NC

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About The Position

Granville County’s Information Technology Department is hiring two part-time IT Technicians to provide hands-on, customer-focused technical support for County technology. The position is scheduled for approximately 19 hours per week and supports computer hardware and software, printers, networks, audiovisual systems, cameras, and related equipment. The role calls for a practical problem-solver who communicates clearly, assists users, and handles a variety of support and troubleshooting needs.

Requirements

• An associate degree from a two-year community college or technical school, majoring in computer science or a related field, plus some experience in computer operations; or an equivalent combination of education and experience.
• A valid North Carolina driver’s license.
• Considerable knowledge of computer systems and basic knowledge of local area networks.
• Ability to analyze, diagnose, and resolve issues involving computers, servers, networks, software, phones, printers, scanners, cameras, and audiovisual systems.
• Ability to install and maintain hardware and software and run cabling as needed.
• Strong customer service, written communication, and verbal communication skills.
• Ability to build effective working relationships with users, vendors, managers, employees, and members of the public.
• Commitment to staying current with evolving technology.

Responsibilities

• Respond to Help Desk requests and diagnose hardware, software, connectivity, peripheral, VoIP phone, and user-access issues.
• Install, configure, update, maintain, and reinstall desktop software and customized applications.
• Set up new users and deploy desktops, monitors, printers, scanners, audiovisual equipment, cameras, and other technology.
• Support printer systems, audiovisual equipment, security cameras, cabling, and related devices.
• Train end users on equipment and software and provide clear, service-oriented technical guidance.
• Coordinate with third-party vendors on installations, upgrades, and troubleshooting.
• Research current technologies and accurately document completed work, issues, and resolutions.
• Perform installations in confined spaces or at heights when required.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree