IT Technician - Digital Learning - UTK
About The Position
Digital Learning (DL) invites applications for an IT Technician (Full-time, Non-exempt) in the Technology Innovation department. This position will aid in maintaining the operational integrity of the information technology (IT) end user computer equipment and resources in the Digital Learning Building. The work includes, but is not limited to, workstation setup, device configuration, modifying, updating, maintaining and troubleshooting, of computers, peripheral devices, software and varied equipment. Support will require intermediate problem-solving ability to review, triage, and resolve issues in a timely manner, escalating as needed. We are looking for a proactive and enthusiastic IT Technician who blends technical acumen and interpersonal soft skills to provide welcoming support in a dynamic educational environment. Our ideal candidate demonstrates technical expertise, while exhibiting a caring user-first mindset when supporting DL across a variety of mediums including chat, calls, tickets, email and remote access.
Requirements
- technical acumen
- interpersonal soft skills
- intermediate problem-solving ability
- caring user-first mindset
Responsibilities
- workstation setup
- device configuration
- modifying, updating, maintaining and troubleshooting of computers, peripheral devices, software and varied equipment
- review, triage, and resolve issues in a timely manner, escalating as needed
- providing support across a variety of mediums including chat, calls, tickets, email and remote access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
