IT Technician

Zimmer Communications•Columbia, MO

16h•Onsite

About The Position

We are seeking a highly motivated and detail-oriented IT Technician to provide exceptional helpdesk support and technical solutions across our broadcast and marketing operations. In this role, you will be the first line of defense for resolving a wide range of technical issues, including computer setups, software installations, network troubleshooting, and ensuring the security of our systems. We're looking for someone who can diagnose and resolve problems efficiently, deliver reliable technical support under pressure, and proactively ensure our systems run smoothly. If you're passionate about delivering top-tier support and thrive in a fast-paced environment, we want to hear from you. Experience in IT support, particularly within the broadcast or telecommunications industry, will be a plus!

Requirements

Proven experience as an IT Technician or in a relevant IT position
Excellent diagnostic, troubleshooting, and problem-solving skills
Strong communication skills to work effectively with both technical and non-technical teams
Exceptional organizational and time-management abilities
In-depth knowledge of computer systems, networks, and internet security principles

Nice To Haves

Degree in Computer Science, Engineering, or a related field
Experience providing remote IT support for multiple locations or distributed teams
Experience working in an engineering or IT capacity in the broadcast or telecommunications industry
Familiarity with WideOrbit automation systems
Knowledge of broadcast equipment and technologies
Experience in remote IT support for multiple locations
Certifications such as CompTIA A+, Network+, or other relevant IT certifications
Proficiency with network security tools and practices

Responsibilities

Set up and configure workstations, computers, and peripheral devices
Verify the functionality of computer hardware and troubleshoot issues
Install, configure, and maintain software on a variety of systems
Ensure network security and data privacy across all systems
Provide technical support for hardware and software issues
Manage and maintain email systems
Assist with the acquisition of new hardware and software
Research and implement new technologies to improve system performance
In-person role in Columbia, MO, with additional remote support to other locations