IT TECHNICIAN (UNION)

Chugach Government Solutions•Tampa, FL

11h•Onsite

About The Position

The IT Technician is responsible for providing first-level technical support to end-users for computer systems, hardware, and software issues. This role involves troubleshooting and resolving basic IT problems, assisting with the setup and configuration of computer systems, and ensuring a high level of customer satisfaction. When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

Requirements

High school diploma or equivalent; associate degree in Information Technology or a related field preferred.
Minimum of One (1) year of experience in a help desk or technical support role.
Basic knowledge of computer hardware, software, and operating systems.
Strong interpersonal and customer service skills, including experience providing technical support to senior leadership or VIP personnel.
Ability to obtain and maintain a Secret security clearance.
Must meet DoD 8140 / 8570.01-M Information Assurance Technical (IAT) Level II requirements.
Familiarity with common office applications, such as Microsoft Office Suite.
Understanding of basic networking concepts and troubleshooting.

Nice To Haves

Certifications such as CompTIA A+, CompTIA Network+, or other relevant (ISC)² certifications are a plus.
Experience with IT Service Management (ITSM) ticketing systems, such as SysAid, ServiceNow, BMC Remedy.
Experience with PowerShell scripting.

Responsibilities

Respond to user inquiries and requests for technical assistance via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
Assist personnel with basic account administration, such as password resets and account unlocking.
Escalate more complex problems to System Administrators as needed.
Install, configure, and maintain computer hardware, software, and peripherals.
Set up new user accounts, email accounts, and configure system settings according to company policies.
Assist with the deployment and management of software updates and patches.
Log, track, update, and resolve all user support requests efficiently utilizing the IT Service Management (ITSM) system.
Assist in tracking, issuing, and maintaining inventory records for IT hardware, laptops, mobile devices, and peripherals.
Create and update user guides and support documentation.
Provide excellent customer service and maintain a high level of professionalism in all interactions with end-users.
Follow up with users to ensure issues are resolved to their satisfaction.
Educate users on basic IT practices and self-service options to reduce support requests.
Adhere to IT security policies and procedures to protect sensitive information and ensure data integrity.
Assist with the implementation of security measures, including antivirus software and security updates.
Ensure end-user devices comply with basic DoD security standards (e.g., verifying patches are applied, ensuring antivirus is active) and escalate suspected security incidents to the appropriate cybersecurity team.
Assist with IT projects and initiatives as assigned by the IT Support Manager.
Stay current with industry trends and advancements in technology.
Effectively coordinating several projects simultaneously.
Communicating effectively orally and in writing.
Completing all mandated training requirements per government and management directives.
Timely and cost-effective performance of duties.
Dealing with a variety of people in a professional, courteous manner in diversified situations.
Adherence to established company operating policies, procedures and accepted industrial practices.
Compliance with company Standard Operating Procedures and Personnel policies and procedures.
Embraces and contributes to the parent company’s safety culture.
Having the ability to work well under pressure.