IT Technician - Bowling Green, OH
About The Position
Pillar Innovations is an Industrial Solutions and Service Company with over 15 years of experience in the Energy, Mining, Manufacturing, Industrial Construction, Aggregate, and Renewables Industries. The Corporate Headquarters are located in Grantsville, MD with several offices throughout the country. Are you looking for a place to expand your skills and grow in a career? Our company promotes continuous learning, diverse work opportunities, and flexibility. We also provide defined career path advancement, full benefits, and a variety of apprenticeship/continuing education programs. Openings for experienced workers and training for entry level positions are always available. Start a career with us today! The IT Technician is responsible for installing, configuring, maintaining, troubleshooting, and supporting information technology systems and infrastructure within a data center and/or industrial power plant environment. This position provides hands-on technical support for computers, networking equipment, communications systems, servers, cabling, and other IT infrastructure that supports critical plant and data center operations. This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner.
Requirements
- High school diploma or GED required.
- 1–3 years of experience in IT, networking, telecommunications, data center operations, industrial technology, or a related field preferred.
- Strong understanding of basic computer hardware, software, and networking concepts.
- Experience troubleshooting computers, network connectivity, and electronic equipment.
- Ability to read and understand basic technical documentation, diagrams, and equipment specifications.
- Basic knowledge of TCP/IP, Ethernet, LAN/WAN, DHCP, DNS, and wireless networking preferred.
- Ability to install, terminate, label, and test copper and/or fiber-optic cabling preferred.
- Ability to use basic hand tools and electronic/network testing equipment.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate effectively with technical and non-technical personnel.
- Ability to work independently as well as part of a multidisciplinary team.
- Ability to work in an industrial environment and around electrical, mechanical, and communications equipment.
Responsibilities
- Diagnose and resolve hardware, software, network, connectivity, and equipment issues.
- Respond to IT service requests and troubleshoot issues in a timely manner.
- Escalate complex issues to senior IT personnel, network engineers, controls personnel, or other appropriate departments.
- Perform preventative maintenance on IT and communications equipment.
- Document troubleshooting activities, repairs, equipment changes, and system configurations.
- Assist with system testing and verification following installations or repairs.
- Assist with the installation and maintenance of servers, switches, network equipment, and other data center infrastructure.
- Perform rack-and-stack activities, including mounting equipment, cable management, labeling, and equipment removal.
- Maintain organized and properly labeled cabling and equipment racks.
- Monitor equipment for alarms, connectivity issues, hardware failures, and environmental concerns.
- Follow data center procedures for access, equipment handling, change management, and system maintenance.
- Assist with maintaining high availability and reliability of critical IT infrastructure
Benefits
- Employee Stock Option Plan (ESOP)
- Health/Life insurance
- 401(k) retirement plan
- Short/Long term disability
- Paid time off and holidays
- Paid lodging, per diem, and transportation provided for out-of-town work
- On-the-job mentoring and training
- Internal job postings
- Performance and salary reviews
- Employee feedback program
- Advancement through defined employee career paths
- Bonuses and incentives for working safely
- Company provided tools and basic safety equipment
- PPE allowances with no restrictions on vendors
- Weekly pay with premium pay for Sundays and holidays
- Smart Money program with optional counseling to aid employees with financial goals
- Scholarship opportunities for dependent children
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
